Xactus incident

Login Failures When Two Factor Authentication is Enabled

Major Resolved View vendor source →

Xactus experienced a major incident on May 22, 2025 affecting Xactus360, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 02:48 PM UTC
Resolved
May 22, 2025, 05:52 PM UTC
Duration
3h 3m
Detected by Pingoru
May 22, 2025, 02:48 PM UTC

Affected components

Xactus360

Update timeline

  1. monitoring May 22, 2025, 02:48 PM UTC

    Users may have experienced errors when attempting to log in. A potential cause has been identified and corrected. Xactus engineering staff is continuing to monitor for stability.

  2. resolved May 22, 2025, 05:52 PM UTC

    A fix for this issue has been deployed to production and successfully tested and monitored.