Xactus experienced a minor incident on June 12, 2025 affecting Equifax, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:27 PM UTC
We have identified an issue with Equifax. Some Credit requests, VOI, and VOE are experiencing errors or timing out.
- identified Jun 12, 2025, 06:45 PM UTC
Equifax is investigating an issue affecting their MortgageGateway services, potentially linked to a broader Google outage. Equifax is working closely with Google and their partners to resolve the issue as soon as possible. No estimated resolution time is available from Equifax.
- monitoring Jun 12, 2025, 07:47 PM UTC
We are no longer seeing errors with TWN and Equifax responses, and response times have normalized. We will continue monitoring TWN and Equifax.
- monitoring Jun 12, 2025, 08:23 PM UTC
We are continuing to monitor requests and responses for TWN. Credit requests from Equifax appear to be fully recovered.
- resolved Jun 12, 2025, 09:08 PM UTC
This incident has been resolved.