Xactus incident

Five9 Cloud Services Degradation

Minor Resolved View vendor source →

Xactus experienced a minor incident on June 12, 2025 affecting Call Center, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 08:08 PM UTC
Resolved
Jun 12, 2025, 11:09 PM UTC
Duration
3h 1m
Detected by Pingoru
Jun 12, 2025, 08:08 PM UTC

Affected components

Call Center

Update timeline

  1. identified Jun 12, 2025, 08:08 PM UTC

    Five9 is working to resolve issues with their cloud services vendor (GCP). There is a possibility of longer than usual hold times and/or degraded call quality until this is resolved.

  2. resolved Jun 12, 2025, 11:09 PM UTC

    This incident has been resolved.