Xactus experienced a major incident on October 8, 2025 affecting Xactus360 and Equifax, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Xactus360Equifax
Update timeline
- identified Oct 08, 2025, 07:35 PM UTC
We have observed an increase in error rates for credit pulls through Equifax. Xactus staff is engaging Equifax support for assistance.
- monitoring Oct 08, 2025, 08:04 PM UTC
The error rate has returned to normal levels for Equifax pulls. We are monitoring closely, and we remain in contact with Equifax support.
- resolved Oct 08, 2025, 08:45 PM UTC
This incident has been resolved.