Xactus experienced a minor incident on November 18, 2025 affecting TransUnion, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
TransUnion
Update timeline
- identified Nov 18, 2025, 12:47 PM UTC
TransUnion has confirmed they are experiencing nationwide service degradation. Some credit requests to TransUnion are returning errors. Xactus is repulling the failed reports successfully. We are in contact with TransUnion to resolve this incident.
- monitoring Nov 18, 2025, 01:45 PM UTC
We have stopped seeing error responses from TransUnion. We will continue to monitor the responses from credit requests.
- resolved Nov 18, 2025, 02:13 PM UTC
This incident has been resolved. Responses from TransUnion have returned to pre-incident levels.