WorkflowMax Outage History

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WorkflowMax had 12 outages in the last 2 years totaling 103h 20m of downtime — averaging 0.5 incidents per month.

There were 12 WorkflowMax outages since July 15, 2025 totaling 103h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workflowmax2.com

Minor July 1, 2026

Isolated Slow Performance

Detected by Pingoru
Jul 01, 2026, 08:00 AM UTC
Resolved
Jul 01, 2026, 10:00 PM UTC
Duration
13h 59m
Affected: API (V2)API (V1)Web Application
Timeline · 4 updates
  1. investigating Jun 30, 2026, 09:10 PM UTC

    We are currently investigating reports of slow performance affecting a limited number of users on the platform.

  2. identified Jul 01, 2026, 01:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 01, 2026, 10:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2026, 08:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 27, 2026

Elevated Errors

Detected by Pingoru
Jun 27, 2026, 09:20 AM UTC
Resolved
Jun 27, 2026, 10:40 PM UTC
Duration
13h 20m
Affected: API (V2)API (V1)
Timeline · 4 updates
  1. investigating Jun 27, 2026, 09:28 AM UTC

    We're experiencing an elevated level of errors on oauth.workflowmax2.com and api.workflowmax2.com and are currently investigating into the issue.

  2. identified Jun 27, 2026, 09:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 27, 2026, 09:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2026, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2026

OAuth - Token Vending Error

Detected by Pingoru
May 23, 2026, 12:00 AM UTC
Resolved
May 23, 2026, 09:59 AM UTC
Duration
9h 59m
Affected: API (V2)API (V1)
Timeline · 4 updates
  1. investigating May 23, 2026, 09:59 AM UTC

    We are currently investigating an issue that is preventing tokens from being vended.

  2. identified May 23, 2026, 09:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 23, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 23, 2026, 09:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 16, 2026

Elevated Errors - oauth.workfowmax2.com

Detected by Pingoru
Jan 16, 2026, 01:03 AM UTC
Resolved
Jan 16, 2026, 04:10 AM UTC
Duration
3h 7m
Affected: API (V1)
Timeline · 4 updates
  1. investigating Jan 16, 2026, 01:03 AM UTC

    We're experiencing an elevated level of errors associated with oauth.workflowmax2.com and are currently investigating the issue.

  2. identified Jan 16, 2026, 01:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 04:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Slow Performance & Intermittent Errors

Detected by Pingoru
Oct 20, 2025, 08:15 AM UTC
Resolved
Oct 20, 2025, 08:42 PM UTC
Duration
12h 26m
Affected: API (V2)API (V1)Web ApplicationMobile App (iOS/Android)
Timeline · 4 updates
  1. identified Oct 20, 2025, 08:26 AM UTC

    We’re aware of an issue preventing some customers from logging into WorkflowMax. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.

  2. monitoring Oct 20, 2025, 09:36 AM UTC

    AWS teams are continuing to investigate the outage and report that they are seeing significant signs of recovery. We will continue to monitor the situation for WorkflowMax users.

  3. monitoring Oct 20, 2025, 10:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Fail to generate custom print template (PDFs)

Detected by Pingoru
Oct 06, 2025, 04:51 AM UTC
Resolved
Oct 06, 2025, 08:10 AM UTC
Duration
3h 19m
Affected: Web Application
Timeline · 4 updates
  1. investigating Oct 06, 2025, 04:51 AM UTC

    We are currently investigating reports of some customers being unable to generate custom print templates (PDFs).

  2. identified Oct 06, 2025, 04:57 AM UTC

    We have identified the root cause - a 3rd party provider that supports the template generation process is currently experiencing an outage. We are working closely with them to resolve this issue ASAP.

  3. monitoring Oct 06, 2025, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 24, 2025

[API V1/V2] API Auth Error - Refreshing Tokens

Detected by Pingoru
Sep 24, 2025, 08:30 PM UTC
Resolved
Sep 25, 2025, 12:30 AM UTC
Duration
3h 59m
Affected: API (V1)
Timeline · 5 updates
  1. investigating Sep 24, 2025, 09:33 PM UTC

    We are currently investigating an issue that is preventing some API tokens from being refrshed.

  2. identified Sep 24, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 24, 2025, 10:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 25, 2025, 08:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2025

API V1: Elevated Errors

Detected by Pingoru
Sep 21, 2025, 10:30 PM UTC
Resolved
Sep 22, 2025, 05:23 AM UTC
Duration
6h 53m
Affected: API (V1)
Timeline · 5 updates
  1. investigating Sep 21, 2025, 11:41 PM UTC

    We're experiencing an elevated level of errors and are currently investigating the issue.

  2. investigating Sep 21, 2025, 11:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2025, 01:35 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 22, 2025, 02:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 22, 2025, 05:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025

Collaboration Manager emails not being received

Detected by Pingoru
Sep 11, 2025, 03:30 AM UTC
Resolved
Sep 12, 2025, 01:00 PM UTC
Duration
1d 9h
Affected: Web Application
Timeline · 4 updates
  1. investigating Sep 11, 2025, 05:41 AM UTC

    We are currently investigating reports of emails not being received by Collaboration Manager.

  2. identified Sep 11, 2025, 05:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 05:42 AM UTC

    A fix has been implemented for new emails sent to Collaboration Manager and we are monitoring the results. A separate fix is being implemented to restore emails sent prior to this.

  4. resolved Sep 11, 2025, 09:41 PM UTC

    This incident has been resolved. All emails have been processed by Collaboration Manager into their respecting WorkflowMax account.

Read the full incident report →

Minor August 18, 2025

Custom Print Templates Incorrectly Generating - 3rd Party Outage

Detected by Pingoru
Aug 18, 2025, 02:44 AM UTC
Resolved
Aug 18, 2025, 03:02 AM UTC
Duration
17m
Affected: Web Application
Timeline · 3 updates
  1. investigating Aug 18, 2025, 02:44 AM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider that supports with the generation of these print templates is currently experiencing a service outage.

  2. monitoring Aug 18, 2025, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2025, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2025

Custom Print Template - Unable to Generate

Detected by Pingoru
Jul 20, 2025, 08:43 PM UTC
Resolved
Jul 20, 2025, 10:17 PM UTC
Duration
1h 34m
Affected: Web Application
Timeline · 4 updates
  1. investigating Jul 20, 2025, 08:43 PM UTC

    There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.

  2. identified Jul 20, 2025, 09:00 PM UTC

    One of our 3rd party providers is currently experiencing an outage which is affecting the generation of custom print templates. We are working with them to resolve this issue.

  3. monitoring Jul 20, 2025, 10:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2025, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2025

Internal Server Error Accessing Staff Profile/Settings

Detected by Pingoru
Jul 15, 2025, 02:45 AM UTC
Resolved
Jul 15, 2025, 03:37 AM UTC
Duration
51m
Affected: Web Application
Timeline · 5 updates
  1. investigating Jul 15, 2025, 02:54 AM UTC

    We are currently investigating an issue where some accounts are encountering a 500 Internal Server Error when accessing an individual staff member's profile in staff settings.

  2. identified Jul 15, 2025, 02:55 AM UTC

    The issue has been identified, and a fix is being prepared. It is anticipated that this will be released within the next 30-60 minutes.

  3. monitoring Jul 15, 2025, 03:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 15, 2025, 03:33 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 15, 2025, 03:37 AM UTC

    This incident has been resolved.

Read the full incident report →