WorkflowMax incident

Internal Server Error Accessing Staff Profile/Settings

Notice Resolved View vendor source →

WorkflowMax experienced a notice incident on July 15, 2025 affecting Web Application, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 02:45 AM UTC
Resolved
Jul 15, 2025, 03:37 AM UTC
Duration
51m
Detected by Pingoru
Jul 15, 2025, 02:45 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Jul 15, 2025, 02:54 AM UTC

    We are currently investigating an issue where some accounts are encountering a 500 Internal Server Error when accessing an individual staff member's profile in staff settings.

  2. identified Jul 15, 2025, 02:55 AM UTC

    The issue has been identified, and a fix is being prepared. It is anticipated that this will be released within the next 30-60 minutes.

  3. monitoring Jul 15, 2025, 03:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 15, 2025, 03:33 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 15, 2025, 03:37 AM UTC

    This incident has been resolved.