WorkflowMax incident

Custom Print Templates Incorrectly Generating - 3rd Party Outage

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on August 18, 2025 affecting Web Application, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 02:44 AM UTC
Resolved
Aug 18, 2025, 03:02 AM UTC
Duration
17m
Detected by Pingoru
Aug 18, 2025, 02:44 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Aug 18, 2025, 02:44 AM UTC

    We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider that supports with the generation of these print templates is currently experiencing a service outage.

  2. monitoring Aug 18, 2025, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2025, 03:02 AM UTC

    This incident has been resolved.