WorkflowMax incident

Fail to generate custom print template (PDFs)

Minor Resolved View vendor source →

WorkflowMax experienced a minor incident on October 6, 2025 affecting Web Application, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 04:51 AM UTC
Resolved
Oct 06, 2025, 08:10 AM UTC
Duration
3h 19m
Detected by Pingoru
Oct 06, 2025, 04:51 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Oct 06, 2025, 04:51 AM UTC

    We are currently investigating reports of some customers being unable to generate custom print templates (PDFs).

  2. identified Oct 06, 2025, 04:57 AM UTC

    We have identified the root cause - a 3rd party provider that supports the template generation process is currently experiencing an outage. We are working closely with them to resolve this issue ASAP.

  3. monitoring Oct 06, 2025, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2025, 08:10 AM UTC

    This incident has been resolved.