WorkflowMax experienced a minor incident on July 20, 2025 affecting Web Application, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Jul 20, 2025, 08:43 PM UTC
There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.
- identified Jul 20, 2025, 09:00 PM UTC
One of our 3rd party providers is currently experiencing an outage which is affecting the generation of custom print templates. We are working with them to resolve this issue.
- monitoring Jul 20, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2025, 10:17 PM UTC
This incident has been resolved.