WorkflowMax incident

[API V1/V2] API Auth Error - Refreshing Tokens

Major Resolved View vendor source →

WorkflowMax experienced a major incident on September 24, 2025 affecting API (V1), lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 08:30 PM UTC
Resolved
Sep 25, 2025, 12:30 AM UTC
Duration
3h 59m
Detected by Pingoru
Sep 24, 2025, 08:30 PM UTC

Affected components

API (V1)

Update timeline

  1. investigating Sep 24, 2025, 09:33 PM UTC

    We are currently investigating an issue that is preventing some API tokens from being refrshed.

  2. identified Sep 24, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 24, 2025, 10:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 25, 2025, 08:52 AM UTC

    This incident has been resolved.