WorkflowMax had 32 outages in the last 2 years totaling 1760h 19m of downtime — averaging 1.3 incidents per month.
There were 32 WorkflowMax outages since June 10, 2024 totaling 1760h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue that is preventing tokens from being vended.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of errors associated with oauth.workflowmax2.com and are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of errors and are currently investigating into the issue.
We have identified the issue and are currently applying a fix
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re aware of an issue preventing some customers from logging into WorkflowMax. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.
AWS teams are continuing to investigate the outage and report that they are seeing significant signs of recovery. We will continue to monitor the situation for WorkflowMax users.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of some customers being unable to generate custom print templates (PDFs).
We have identified the root cause - a 3rd party provider that supports the template generation process is currently experiencing an outage. We are working closely with them to resolve this issue ASAP.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is preventing some API tokens from being refrshed.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're experiencing an elevated level of errors and are currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of emails not being received by Collaboration Manager.
The issue has been identified and a fix is being implemented.
A fix has been implemented for new emails sent to Collaboration Manager and we are monitoring the results. A separate fix is being implemented to restore emails sent prior to this.
This incident has been resolved. All emails have been processed by Collaboration Manager into their respecting WorkflowMax account.
We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider that supports with the generation of these print templates is currently experiencing a service outage.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.
One of our 3rd party providers is currently experiencing an outage which is affecting the generation of custom print templates. We are working with them to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some accounts are encountering a 500 Internal Server Error when accessing an individual staff member's profile in staff settings.
The issue has been identified, and a fix is being prepared. It is anticipated that this will be released within the next 30-60 minutes.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’re currently investigating an issue where global search result links are not opening as expected. Our team is working to identify the root cause and will provide updates as more information becomes available. In the meantime, results can still be accessed by right clicking and opening the link in a new tab/window.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of errors and are currently investigating into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.
Our 3rd party provider is continuing to have an outage which is affecting PDF generation. We are continuing to work with them to resolve the issue.
Our 3rd party provider has identified the issue with their API and is working on a fix for the issue.
A fix has now been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue reported by some users experiencing slow performance whilst trying to save updates to invoices in the web application.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of intermittent server errors being encountered throughout the web application.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users have reported an uptick in WorkflowMax emails getting filtered into their junk inbox. We are working with AWS to avoid this issue going forward, but users can add [email protected] to a safelist via their preferred email client and 'mark as not spam' to help prevent this issue from occurring in the future. More information: https://workflowmaxbybluerock.zendesk.com/hc/en-us/articles/40543574267033-How-to-prevent-your-emails-going-to-customers-spam-junk-folders
We are continuing to monitor for any further issues.
This incident has been resolved.
Some customers have reported that their attempts to refresh their API token has failed
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause of the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some users are reporting encountering a 500 internal server error unexpectedly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.