Wisely Outage History
Wisely is up right nowPingoru has recorded 47 incidents for Wisely: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 47 (0%) |
Incidents, newest first
Minor July 10, 2026 Elevated Error Rates on Automations 1h 41m Automations
Started Jul 10, 2026, 05:34 PM UTC· resolved Jul 10, 2026, 07:15 PM UTC
- identified Jul 10, 2026, 05:34 PM UTC
Automations is experiencing elevated error rates linked to an ongoing upstream provider event.
- identified Jul 10, 2026, 06:18 PM UTC
Upstream issues have been resolved and we are in the process of restoring our services to a good state
- monitoring Jul 10, 2026, 06:37 PM UTC
Restoring services complete and we are monitoring the results.
- resolved Jul 10, 2026, 07:15 PM UTC
This incident has been resolved.
Minor May 8, 2026 Host Service Degradation 5h 18m Web Reservations, Google Partner API
Started May 08, 2026, 01:24 AM UTC· resolved May 08, 2026, 06:43 AM UTC
- investigating May 08, 2026, 01:24 AM UTC
We are investigating a degradation in our Host service, relating to a vendor outage. Errors may be seen when trying to make reservations through Google.
- identified May 08, 2026, 01:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 02:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 06:43 AM UTC
This incident has been resolved.
Minor January 5, 2026 Tableau Reporting errors 43d 1h GEO (Wisely) Tableau-Snowflake Database
Started Jan 05, 2026, 03:51 PM UTC· resolved Feb 17, 2026, 05:41 PM UTC
- investigating Jan 05, 2026, 03:51 PM UTC
We are currently investigating an issue with our Tableau reporting functionality (tableau.olo.com). Clients may experience intermittent errors when attempting to access reports.
- identified Jan 05, 2026, 05:33 PM UTC
As part of remediation for this issue, we will be performing an emergency maintenance to our Tableau service 12/5/2025, 18:00 - 20:00 ET. Tableau may not be accessible for up to 2 hours during this window.
- identified Jan 06, 2026, 12:53 AM UTC
The previously communicated maintenance to our Tableau service is over-running, and is currently expect to complete by 22:00 ET. The service may continue to be unavailable until that time.
- identified Jan 06, 2026, 05:35 PM UTC
We are aware of ongoing errors when trying to access certain reports in Tableau, and are continuing to work on on a fix for this issue.
- identified Jan 07, 2026, 01:54 PM UTC
As part of remediation for this issue, we will be performing a further emergency maintenance to our Tableau service 1/7/2026 12:00 - 12:30 ET. Tableau may not be accessible for up to 30 minutes during this window.
- monitoring Jan 12, 2026, 02:32 PM UTC
We have deployed a fix for this issue, and Tableau reporting is now functioning as expected. We are continuing to monitor platform behavior to ensure full resolution.
- resolved Feb 17, 2026, 05:41 PM UTC
This incident has been resolved.
Minor December 19, 2025 Tableau errors/login issues 4h 37m GEO (Wisely) Tableau-Snowflake Database
Started Dec 19, 2025, 04:04 PM UTC· resolved Dec 19, 2025, 08:42 PM UTC
- investigating Dec 19, 2025, 04:04 PM UTC
We are currently investigating errors & login issues for users trying to access Tableau.
- identified Dec 19, 2025, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 19, 2025, 04:43 PM UTC
A partial fix has been deployed, and users should now be able to log in to the Tableau service as expected. Users may continue to see intermittent errors when loading some reports.
- monitoring Dec 19, 2025, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2025, 07:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2025, 08:42 PM UTC
This incident has been resolved.
Minor November 12, 2025 Sms Campaigns/Automations experiencing issues sending 3h 36m Campaigns, Automations, SMS Partner (Twilio)
Started Nov 12, 2025, 05:38 PM UTC· resolved Nov 12, 2025, 09:15 PM UTC
- investigating Nov 12, 2025, 05:38 PM UTC
Our sms messaging partner (Twilio) is experiencing issues. We are monitoring and will provide updates as issues resolve.
- monitoring Nov 12, 2025, 06:24 PM UTC
We are no longer seeing issues from our sms messaging partner (Twilio). Continuing to monitor.
- resolved Nov 12, 2025, 09:15 PM UTC
We are no longer seeing any errors reported from our sms provider.
Major October 30, 2025 SMS Campaigns And Automations with Images Not Sending as expected. 19h 56m Campaigns, Automations
Started Oct 30, 2025, 09:21 PM UTC· resolved Oct 31, 2025, 05:17 PM UTC
- investigating Oct 30, 2025, 09:21 PM UTC
We are investigating an issue where some sms campaigns and sms automations with images are not being delivered as expected. Sms campaigns and sms automations without images are being delivered/sending normally.
- resolved Oct 31, 2025, 05:17 PM UTC
We’ve implemented a fix to sms campaigns and sms automations and confirmed all sms marketing is working as expected – including sms messages with gif/jpg/png attached. All systems are operational.
Minor October 20, 2025 Amazon Web Services incident 1d Wisely Host iPad App (iOS), Wisely Dashboard (Web), Wisely API
Started Oct 20, 2025, 03:55 PM UTC· resolved Oct 21, 2025, 04:33 PM UTC
- identified Oct 20, 2025, 03:55 PM UTC
Olo Engage Engineers have identified the issue causing the interruption in service for some users. We are working to resolve as soon as possible. We will continue to provide frequent updates until service is fully restored.
- monitoring Oct 20, 2025, 07:47 PM UTC
We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
- resolved Oct 21, 2025, 04:33 PM UTC
This incident has been resolved.
Notice October 20, 2025 Retroactive: Amazon Web Services incident 3h 52m Wisely Host iPad App (iOS), Campaigns, Automations, Web Reservations and 10 more
Started Oct 20, 2025, 06:47 AM UTC· resolved Oct 20, 2025, 10:39 AM UTC
- resolved Oct 20, 2025, 01:50 PM UTC
On Monday, October 20th, 2025, Olo Engage experienced a partial disruption to services, starting at 06:47 UTC. This generally affected all of Olo Engage. The impacts were widespread but the system has since recovered starting around 10:39 UTC.
Minor September 11, 2025 Host Table Status Update Issues 58m Wisely Host iPad App (iOS), Wisely Dashboard (Web), Wisely API
Started Sep 11, 2025, 06:19 PM UTC· resolved Sep 11, 2025, 07:18 PM UTC
- identified Sep 11, 2025, 06:19 PM UTC
We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.
- monitoring Sep 11, 2025, 06:53 PM UTC
The interruption in service has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored. As a result of this issue some old POS ticket data will be ingested which may update table statuses in an unexpected way. These statuses will be corrected once new data for individual tables is received via POS or Host app updates.
- resolved Sep 11, 2025, 07:18 PM UTC
The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems. Thank you for your patience while we corrected this issue.
Minor August 21, 2025 Degraded service processing order data within Engage 20h 23m Wisely Host iPad App (iOS)
Started Aug 21, 2025, 08:24 PM UTC· resolved Aug 22, 2025, 04:47 PM UTC
- investigating Aug 21, 2025, 08:24 PM UTC
We are currently investigating degraded service processing order data within Engage. Table status updates in the Host application will be delayed or missing.
- investigating Aug 21, 2025, 09:29 PM UTC
We are continuing to investigate this issue.
- investigating Aug 21, 2025, 10:56 PM UTC
We are continuing to investigate this issue.
- identified Aug 22, 2025, 01:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 22, 2025, 02:20 PM UTC
The root cause of the issue has been resolved. We are monitoring services to ensure full recovery.
- resolved Aug 22, 2025, 04:47 PM UTC
This incident has been resolved.
Minor June 14, 2025 Syncing issues with Host iPad App 18h 23m Wisely Host iPad App (iOS)
Started Jun 14, 2025, 10:34 PM UTC· resolved Jun 15, 2025, 04:57 PM UTC
- investigating Jun 14, 2025, 10:34 PM UTC
We are currently investigating syncing issues with our Host iPad App. This is currently impacting party waitlists and table status management.
- investigating Jun 15, 2025, 12:50 AM UTC
Some of our brands are still reporting intermittent issues, but the issue is less widespread now. We are continuing to investigate and monitor.
- monitoring Jun 15, 2025, 01:30 AM UTC
A fix has been implemented and we are monitoring to ensure no further issues occur.
- resolved Jun 15, 2025, 04:57 PM UTC
We have not observed any further syncing issues during our monitoring. The incident is resolved.
Major March 10, 2025 Engage is experiencing email campaign editor saving issues for some users 39m Wisely Dashboard (Web)
Started Mar 10, 2025, 04:07 PM UTC· resolved Mar 10, 2025, 04:46 PM UTC
- investigating Mar 10, 2025, 04:07 PM UTC
Olo | Engage is currently experiencing an intermittent interruption in service and some users are unable to save or edit email campaigns. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.
- identified Mar 10, 2025, 04:13 PM UTC
We’ve identifier an ongoing issue with one of our partners used for our email campaigns. We are seeing less errors at this time, but still investigating.
- monitoring Mar 10, 2025, 04:37 PM UTC
A fix has been implemented by our partner and we are monitoring the results.
- resolved Mar 10, 2025, 04:46 PM UTC
All email campaigns / templates issues are now resolved.
Minor February 28, 2025 Issues sending SMS messages with Host app 2h 18m Wisely Host iPad App (iOS), Web Reservations
Started Feb 28, 2025, 09:14 PM UTC· resolved Feb 28, 2025, 11:32 PM UTC
- investigating Feb 28, 2025, 10:04 PM UTC
We are still investigating issues with sending SMS text messages from Host.
- monitoring Feb 28, 2025, 10:39 PM UTC
We are seeing the system return to normal behavior. We are continuing to monitor.
- resolved Feb 28, 2025, 11:32 PM UTC
This incident has been resolved.
Minor November 18, 2024 CDP Degraded 2h 11m Automations, Wisely Dashboard (Web), Guest Data Platform (GDP)
Started Nov 18, 2024, 09:11 PM UTC· resolved Nov 18, 2024, 11:22 PM UTC
- investigating Nov 18, 2024, 09:11 PM UTC
Our Guest Data Platform and CRM latency and performance are degraded. Automations may be delayed, as well as GDP events on the Guest Timeline tool. Engineering has identified the issue and are working to remediate. We will provide further updates as able.
- investigating Nov 18, 2024, 09:28 PM UTC
Engineering has identified the issue and are working to remediate. We will provide further updates as able.
- identified Nov 18, 2024, 09:30 PM UTC
Engineering has identified the issue with delayed Automations and Guest Data Platform events and are working to remediate. We will provide further updates as able.
- identified Nov 18, 2024, 10:40 PM UTC
We are continuing to work on the fix. We are projecting the fix to be live within the next hour.
- monitoring Nov 18, 2024, 11:07 PM UTC
A fix has been implemented and we are monitoring the results. Delayed Automations and Guest Data Platform events are catching up and should be fully resolved.
- resolved Nov 18, 2024, 11:22 PM UTC
Incident is resolved. There are no further delays with Automations, the Wisely/Engage Dashboard, or the Guest Data Platform.