Resolved after 28 minutes, affecting Sign up & Log in, on November 11, 2026.
We are currently experiencing a technical issue affecting access to the Wirex One app due to an ongoing incident with our third-party authentication provider, Privy. As a result, some customers may experience difficulties logging in or out of their accounts, delays when launching the app, or issues with session authentication. Our technical team is actively monitoring the situation and working to restore normal access as soon as possible. We apologise for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
Affected components
Update timeline
- investigating Nov 11, 2026, 02:52 PM UTC
We are currently experiencing a technical issue affecting access to the Wirex One app due to an ongoing incident with our third-party authentication provider, Privy. As a result, some customers may experience difficulties logging in or out of their accounts, delays when launching the app, or issues with session authentication. Our technical team is actively monitoring the situation and working to restore normal access as soon as possible. We apologise for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.
- resolved Nov 11, 2026, 03:21 PM UTC
This incident has been resolved.
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