Resolved after 15 hours 26 minutes, affecting Inbound Calling and Outbound Calling, on April 26, 2022.
A fix has been implemented, and call processing has been fully restored in all zones. White Label Engineering will be monitoring call processing and will provide updates. In addition, an RFO will be made available as soon as possible.
Affected components
Update timeline
- investigating Apr 26, 2022, 09:40 PM UTC
We are currently investigating inbound and outbound call failures in LAS, GRR, and PHL
- investigating Apr 26, 2022, 10:06 PM UTC
We are continuing to investigate this issue.
- investigating Apr 26, 2022, 10:53 PM UTC
We are continuing to investigate this issue.
- identified Apr 26, 2022, 11:16 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Apr 26, 2022, 11:36 PM UTC
A fix has been implemented, and call processing has been fully restored in all zones. White Label Engineering will be monitoring call processing and will provide updates. In addition, an RFO will be made available as soon as possible.
- resolved Apr 27, 2022, 01:07 PM UTC
This incident has been resolved.
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