White Label Communications incident

2/1/2023 Client invoicing

Resolved after 7 hours 11 minutes, on February 2, 2023.

monitoring Feb 02, 2023, 06:55 PM UTC

A fix has been implemented and the backlog of invoices are processed.

Started
Feb 02, 2023, 02:48 PM UTC
Resolved
Feb 02, 2023, 09:59 PM UTC
Duration
7h 11m
Detected by Pingoru
Feb 02, 2023, 02:48 PM UTC

Update timeline

  1. investigating Feb 02, 2023, 02:48 PM UTC

    We are currently investigating an issue with client invoice generation from 2/1/2023.

  2. identified Feb 02, 2023, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 02, 2023, 06:55 PM UTC

    A fix has been implemented and the backlog of invoices are processed.

  4. resolved Feb 02, 2023, 09:59 PM UTC

    This incident has been resolved.

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