White Label Communications incident

Ticket System Down

Critical Vendor's status page →

Resolved after 13 hours 18 minutes, affecting Ticketing, on March 15, 2023.

monitoring Mar 16, 2023, 12:03 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 15, 2023, 11:21 PM UTC
Resolved
Mar 16, 2023, 12:39 PM UTC
Duration
13h 18m
Detected by Pingoru
Mar 15, 2023, 11:21 PM UTC

Affected components

Ticketing

Update timeline

  1. investigating Mar 15, 2023, 11:21 PM UTC

    We are currently working with Zendesk to address the ticket platform issues.

  2. monitoring Mar 16, 2023, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2023, 12:39 PM UTC

    This incident has been resolved.

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