White Label Communications incident
HTTPS Fax server Degraded Performance.
Resolved after 2 days 8 hours, affecting Fax, on April 25, 2023.
A fix has been implemented. If you are having continued issues with outgoing email to fax, please contact support.
Affected components
Update timeline
- investigating Apr 25, 2023, 02:59 PM UTC
We are currently investigating issues with Hybrid fax to email/ATA account. This is currently affecting outbound sending via emails from hybrid accounts.
- identified Apr 25, 2023, 06:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 26, 2023, 03:46 AM UTC
We are continuing to work to correct the issue. If you have having an issue with outbound email to fax, Please contact [email protected]
- identified Apr 26, 2023, 03:28 PM UTC
We are continuing to work to correct the issue. If you are having an issue with outbound email to fax, Please contact [email protected] The support team has a workaround to correct this issue at this time.
- monitoring Apr 27, 2023, 08:01 PM UTC
A fix has been implemented. If you are having continued issues with outgoing email to fax, please contact support.
- resolved Apr 27, 2023, 11:33 PM UTC
This incident has been resolved.
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