White Label Communications incident

HTTPS Fax server Degraded Performance.

Resolved after 16 hours 45 minutes, affecting Fax, on May 17, 2023.

monitoring May 17, 2023, 08:42 PM UTC

A fix has been implemented and the server is processing the back log of faxes.

Started
May 17, 2023, 07:57 PM UTC
Resolved
May 18, 2023, 12:43 PM UTC
Duration
16h 45m
Detected by Pingoru
May 17, 2023, 07:57 PM UTC

Affected components

Fax

Update timeline

  1. investigating May 17, 2023, 07:57 PM UTC

    We are currently investigating an issue with the fax server and outbound failures.

  2. monitoring May 17, 2023, 08:42 PM UTC

    A fix has been implemented and the server is processing the back log of faxes.

  3. resolved May 18, 2023, 12:43 PM UTC

    This incident has been resolved.

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