Resolved after 17 hours 20 minutes, affecting Web Portal, on November 6, 2023.
We have seen continued stable performance. We are marking this incident solved at this time.
Affected components
Update timeline
- investigating Nov 06, 2023, 08:21 PM UTC
We are currently investigating an issue with access invoices and quoting. Attempting to quote or access an invoice may result in a server error.
- identified Nov 06, 2023, 09:25 PM UTC
The issue has been identified with one of our data center providers. They are actively working to correct the issue.
- identified Nov 06, 2023, 10:02 PM UTC
We are seeing improved traffic but we are still waiting on more details from the datacenter at this time.
- monitoring Nov 07, 2023, 01:06 AM UTC
We have observed stable performance since 4pm est. Continuing to monitor at this time.
- resolved Nov 07, 2023, 01:42 PM UTC
We have seen continued stable performance. We are marking this incident solved at this time.
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