Resolved after 6 hours 47 minutes, affecting Web Portal and Call Center, on May 13, 2024.
A fix has been implemented at this time and we are monitoring.
Affected components
Update timeline
- investigating May 13, 2024, 12:51 PM UTC
We are currently investigating an issue with server errors when utilizing the Atlas portal UI.
- investigating May 13, 2024, 01:06 PM UTC
We are currently investigating an issue with server errors when utilizing the Atlas portal UI. This is also impacting the use of the Boomea call center console. The queues are still active if members log in with their Star codes. Development and Engineering are actively looking into the issue and we will keep you posted.
- identified May 13, 2024, 01:36 PM UTC
The issue has been identified and a fix is being applied. We will keep you posted with any additional information.
- monitoring May 13, 2024, 01:52 PM UTC
A fix has been implemented at this time and we are monitoring.
- resolved May 13, 2024, 07:38 PM UTC
This incident has been resolved.
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