White Label Communications incident

CNAM Delivery Errors

Resolved after 4 hours 18 minutes, affecting CNAM Delivery, on August 12, 2024.

resolved Aug 12, 2024, 10:39 PM UTC

At this time we are seeing good CNAM dips after the implemented fix. We are making the incident as resolved.

Started
Aug 12, 2024, 06:20 PM UTC
Resolved
Aug 12, 2024, 10:39 PM UTC
Duration
4h 18m
Detected by Pingoru
Aug 12, 2024, 06:20 PM UTC

Affected components

CNAM Delivery

Update timeline

  1. investigating Aug 12, 2024, 06:20 PM UTC

    We are currently investigating an issue with CNAM delivery on inbound calls. The carrier is aware and looking into this issue currently. We will provide updates as they become available.

  2. identified Aug 12, 2024, 10:38 PM UTC

    The CNAM carrier was able to identify the issue and put a fix in place.

  3. resolved Aug 12, 2024, 10:39 PM UTC

    At this time we are seeing good CNAM dips after the implemented fix. We are making the incident as resolved.

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