White Label Communications incident

Issue using voicemail access, *97

Resolved after 6 hours 54 minutes, on October 5, 2024.

monitoring Oct 05, 2024, 03:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 05, 2024, 02:50 PM UTC
Resolved
Oct 05, 2024, 09:44 PM UTC
Duration
6h 54m
Detected by Pingoru
Oct 05, 2024, 02:50 PM UTC

Update timeline

  1. investigating Oct 05, 2024, 02:50 PM UTC

    We are currently investigating reports of users having issues using the *97 code to access voicemail.

  2. monitoring Oct 05, 2024, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 05, 2024, 09:44 PM UTC

    This incident has been resolved.

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