White Label Communications incident

Call completion failures and degradation

Major Resolved View vendor source →

White Label Communications experienced a major incident on March 12, 2026 affecting Inbound Calling and Outbound Calling, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 08:54 PM UTC
Resolved
Mar 13, 2026, 10:44 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 12, 2026, 08:54 PM UTC

Affected components

Inbound CallingOutbound Calling

Update timeline

  1. investigating Mar 12, 2026, 08:54 PM UTC

    We are currently investigating issues in one of our data centers. The engineering team is actively investigating. We will provide any updates as they become available.

  2. identified Mar 12, 2026, 09:53 PM UTC

    We have isolated the incident, and we are working towards a fix.

  3. identified Mar 13, 2026, 12:12 AM UTC

    We are continuing to investigate the underlying issue. At this time, services appear to be stable.

  4. monitoring Mar 13, 2026, 11:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 13, 2026, 10:44 PM UTC

    This incident has been resolved.