Whereby Outage History

Whereby is up right now

Pingoru has recorded 52 incidents for Whereby: 22 in the last 12 months and 6 in the last 90 days.

Source: wherebystatus.com

52incidents recorded
22last 12 months
6last 90 days
6 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Whereby in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202621 of 720 (0%)
May 202620 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202663 of 720 (0%)
October 202600 of 524 (0%)

Incidents, newest first

Minor September 22, 2026 Customer insights (dashboard and api) - degraded performance 2h 1m Embedded API, Admin dashboard

Started Sep 22, 2026, 05:43 PM UTC· resolved Sep 22, 2026, 07:45 PM UTC

  1. investigating Sep 22, 2026, 05:43 PM UTC

    We are currently investigating failed and slow responses from our customer insights api

  2. monitoring Sep 22, 2026, 06:48 PM UTC

    We have cleared out some long-running jobs affecting the performance, monitoring....

  3. resolved Sep 22, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026 Issues when joining room 4m

Started Sep 14, 2026, 09:59 AM UTC· resolved Sep 14, 2026, 10:03 AM UTC

  1. investigating Sep 14, 2026, 09:59 AM UTC

    We are currently investigating this incident..

  2. resolved Sep 14, 2026, 10:03 AM UTC

    This incident has been resolved..

Read the full incident report →

Major September 1, 2026 Whereby hosted recordings are unavailable 36m

Started Sep 01, 2026, 12:16 PM UTC· resolved Sep 01, 2026, 12:52 PM UTC

  1. investigating Sep 01, 2026, 12:16 PM UTC

    We are currently investigating this incident..

  2. resolved Sep 01, 2026, 12:52 PM UTC

    This incident has been resolved..

Read the full incident report →

Major May 5, 2026 Unable to access dashboard pages 5m Admin dashboard, whereby.com

Started May 05, 2026, 10:16 AM UTC· resolved May 05, 2026, 10:22 AM UTC

  1. identified May 05, 2026, 10:16 AM UTC

    We are continuing to work on a fix for this incident.

  2. resolved May 05, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026 Streaming Unavailable 55m Meeting rooms

Started Apr 29, 2026, 12:51 PM UTC· resolved Apr 29, 2026, 01:47 PM UTC

  1. investigating Apr 29, 2026, 12:51 PM UTC

    We are currently investigating an incident affecting streaming for all users. Streaming is unavailable at this time.

  2. resolved Apr 29, 2026, 01:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026 Customer Insights Dashboard – Stale Data 4d 14h

Started Mar 23, 2026, 11:00 AM UTC· resolved Mar 28, 2026, 01:00 AM UTC

  1. investigating Mar 23, 2026, 11:00 AM UTC

    Customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We are currently investigating the root cause..

  2. identified Mar 23, 2026, 11:22 AM UTC

    **What's happening** Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses..

  3. identified Mar 24, 2026, 01:56 PM UTC

    We are continuing to work on a fix for this incident together with the third party provider..

  4. identified Mar 25, 2026, 02:09 PM UTC

    The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses..

  5. identified Mar 26, 2026, 01:53 PM UTC

    We are continuing to work on a fix for this incident..

  6. resolved Mar 28, 2026, 01:00 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 3, 2026 Missing insight data on the admin dashboard 1h 22m

Started Mar 03, 2026, 12:30 PM UTC· resolved Mar 03, 2026, 01:53 PM UTC

  1. investigating Mar 03, 2026, 12:30 PM UTC

    We are investigating the issue..

  2. identified Mar 03, 2026, 01:00 PM UTC

    We have identified the issue and we are continuing to work on a fix for this incident..

  3. resolved Mar 03, 2026, 01:53 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 20, 2026 Service Disruption: Recordings, Captions, and Transcriptions 52m

Started Feb 20, 2026, 11:17 AM UTC· resolved Feb 20, 2026, 12:10 PM UTC

  1. investigating Feb 20, 2026, 11:17 AM UTC

    We are currently investigating this incident..

  2. identified Feb 20, 2026, 12:09 PM UTC

    .

  3. monitoring Feb 20, 2026, 12:09 PM UTC

    Whereby-hosted Recordings, Transcriptions, and Captions were unavailable starting 10:47am UTC. Sessions using Whereby-hosted storage that were already in progress at this time may have incomplete Recordings or Transcriptions..

  4. resolved Feb 20, 2026, 12:10 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 16, 2026 New signups are unable to join rooms 44m

Started Feb 16, 2026, 04:00 PM UTC· resolved Feb 16, 2026, 04:44 PM UTC

  1. monitoring Feb 16, 2026, 04:00 PM UTC

    We implemented a fix and are currently monitoring the result..

  2. resolved Feb 16, 2026, 04:44 PM UTC

    .

Read the full incident report →

Minor November 15, 2025 primary languages transcriptions and captions are not working 1h 8m

Started Nov 15, 2025, 01:00 PM UTC· resolved Nov 15, 2025, 02:08 PM UTC

  1. investigating Nov 15, 2025, 01:00 PM UTC

    Our third party provider has an incident. We are currently investigating the incident..

  2. identified Nov 15, 2025, 01:25 PM UTC

    We have identified an alternative solution until our provider solves the incident on their side. We are currently working on it. .

  3. resolved Nov 15, 2025, 02:08 PM UTC

    The fix has been deployed and the incident has been resolved..

Read the full incident report →

Minor October 24, 2025 Transcriptions might fail to save 1h 35m

Started Oct 24, 2025, 03:30 PM UTC· resolved Oct 24, 2025, 05:05 PM UTC

  1. investigating Oct 24, 2025, 03:30 PM UTC

    We are investigating the issue..

  2. identified Oct 24, 2025, 03:34 PM UTC

    We have identified the issue and we are working on a fix to solve the issue..

  3. monitoring Oct 24, 2025, 04:49 PM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Oct 24, 2025, 05:05 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 20, 2025 Subscriptions errors at update + issues with new signups 3h 18m

Started Oct 20, 2025, 07:15 AM UTC· resolved Oct 20, 2025, 10:33 AM UTC

  1. identified Oct 20, 2025, 07:15 AM UTC

    One of our third party providers was affected by the AWS incident. There might be some issues with new signups and some subscriptions might not get properly updated. .

  2. resolved Oct 20, 2025, 10:33 AM UTC

    AWS incident was resolved and everything in our service works as expected..

Read the full incident report →

Minor August 1, 2025 Some rooms might experience issues due to an incident on a third-party provider 1h 11m

Started Aug 01, 2025, 03:36 PM UTC· resolved Aug 01, 2025, 04:47 PM UTC

  1. investigating Aug 01, 2025, 03:36 PM UTC

    Some rooms might experience issues due to an incident on a third-party provider. There may be longer connect times or disconnects. We are currently investigating this incident. .

  2. resolved Aug 01, 2025, 04:47 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor July 24, 2025 Additional screen share fails to load 33m

Started Jul 24, 2025, 08:30 AM UTC· resolved Jul 24, 2025, 09:04 AM UTC

  1. investigating Jul 24, 2025, 08:30 AM UTC

    We are currently investigating this incident..

  2. monitoring Jul 24, 2025, 08:55 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jul 24, 2025, 09:04 AM UTC

    This incident has been resolved..

Read the full incident report →

Major February 6, 2025 Whereby-hosted recordings / transcriptions unavailable 58m

Started Feb 06, 2025, 09:04 AM UTC· resolved Feb 06, 2025, 10:02 AM UTC

  1. investigating Feb 06, 2025, 09:04 AM UTC

    It seems like one of our storage providers is experiencing issues, preventing Whereby-hosted recordings and transcriptions from being stored..

  2. monitoring Feb 06, 2025, 09:40 AM UTC

    Our storage provider has published a fix, which seems like it has solved the issue. We are currently monitoring.

  3. resolved Feb 06, 2025, 10:02 AM UTC

    The affected features are now working as normal.

Read the full incident report →

Minor January 14, 2025 No audio from iPhone users –

Started Jan 14, 2025, 12:52 PM UTC· resolved Jan 14, 2025, 12:52 PM UTC

  1. resolved Jan 14, 2025, 12:52 PM UTC

    A recent change led to users on some iOS devices not transmitting audio to other participants in the room. The change has been rolled back and audio should now be working as expected..

Read the full incident report →

Major November 27, 2024 whereby.com down in ap-south region 22h 8m

Started Nov 27, 2024, 10:59 AM UTC· resolved Nov 28, 2024, 09:07 AM UTC

  1. identified Nov 27, 2024, 10:59 AM UTC

    We are receiving alerts that [whereby.com](http://whereby.com) is currently unavailable in the ap-south region (alerts are from Japan, South Korea, South Africa, India, Australia). Services remain unaffected (room, embedded and meeting dashboards). We are rolling back some recent configuration changes to restore availability in this region..

  2. monitoring Nov 28, 2024, 09:02 AM UTC

    We rolled back a recent update and are currently monitoring the result. The ap-south region is reporting that [whereby.com](http://whereby.com) is now available..

  3. resolved Nov 28, 2024, 09:07 AM UTC

    This incident has been resolved and access to [whereby.com](http://whereby.com) in ap-south region is fully restored..

Read the full incident report →

Major November 27, 2024 Website unavailable 14m

Started Nov 27, 2024, 09:30 AM UTC· resolved Nov 27, 2024, 09:44 AM UTC

  1. investigating Nov 27, 2024, 09:30 AM UTC

    We are currently investigating this incident..

  2. identified Nov 27, 2024, 09:35 AM UTC

    Recent update has prevented access to our main site [whereby.com](http://whereby.com). We are in the process of initiating a rollback to restore the website. Services remain unaffected (room, embedded and meeting dashboards)..

  3. resolved Nov 27, 2024, 09:44 AM UTC

    This incident has been resolved and access to [whereby.com](http://whereby.com) is restored..

Read the full incident report →