Whereby incident

Whereby-hosted recordings / transcriptions unavailable

Major Resolved View vendor source →

Whereby experienced a major incident on February 6, 2025, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 09:04 AM UTC
Resolved
Feb 06, 2025, 10:02 AM UTC
Duration
58m
Detected by Pingoru
Feb 06, 2025, 09:04 AM UTC

Update timeline

  1. investigating Feb 06, 2025, 09:04 AM UTC

    It seems like one of our storage providers is experiencing issues, preventing Whereby-hosted recordings and transcriptions from being stored..

  2. monitoring Feb 06, 2025, 09:40 AM UTC

    Our storage provider has published a fix, which seems like it has solved the issue. We are currently monitoring.

  3. resolved Feb 06, 2025, 10:02 AM UTC

    The affected features are now working as normal.