Whereby incident

Subscriptions errors at update + issues with new signups

Minor Resolved View vendor source →

Whereby experienced a minor incident on October 20, 2025, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 10:33 AM UTC
Duration
3h 18m
Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC

Update timeline

  1. identified Oct 20, 2025, 07:15 AM UTC

    One of our third party providers was affected by the AWS incident. There might be some issues with new signups and some subscriptions might not get properly updated. .

  2. resolved Oct 20, 2025, 10:33 AM UTC

    AWS incident was resolved and everything in our service works as expected..