Whereby incident

Customer insights (dashboard and api) - degraded performance

Minor Resolved

Whereby experienced a minor incident on September 22, 2026 affecting Embedded API and Admin dashboard, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 05:43 PM UTC
Resolved
Sep 22, 2026, 07:45 PM UTC
Duration
2h 1m
Detected by Pingoru
Sep 22, 2026, 05:43 PM UTC

Affected components

Embedded APIAdmin dashboard

Update timeline

  1. investigating Sep 22, 2026, 05:43 PM UTC

    We are currently investigating failed and slow responses from our customer insights api

  2. monitoring Sep 22, 2026, 06:48 PM UTC

    We have cleared out some long-running jobs affecting the performance, monitoring....

  3. resolved Sep 22, 2026, 07:45 PM UTC

    This incident has been resolved.