Whereby experienced a minor incident on March 23, 2026, lasting 4d 14h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 23, 2026, 11:00 AM UTC
Customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We are currently investigating the root cause..
- identified Mar 23, 2026, 11:22 AM UTC
**What's happening** Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses..
- identified Mar 24, 2026, 01:56 PM UTC
We are continuing to work on a fix for this incident together with the third party provider..
- identified Mar 25, 2026, 02:09 PM UTC
The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses..
- identified Mar 26, 2026, 01:53 PM UTC
We are continuing to work on a fix for this incident..
- resolved Mar 28, 2026, 01:00 AM UTC
This incident has been resolved..