When I Work Outage History

When I Work is up right now

When I Work had 8 outages in the last 2 years totaling 447h 12m of downtime — averaging 0.3 incidents per month.

There were 8 When I Work outages since October 14, 2024 totaling 447h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wheniwork.com

Notice October 20, 2025

AWS Incident

Detected by Pingoru
Oct 20, 2025, 12:49 PM UTC
Resolved
Oct 21, 2025, 11:39 AM UTC
Duration
22h 50m
Affected: Web AppAPILoginWebsiteWorkchat
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 12:49 PM UTC

    We are currently monitoring our app after being impacted by the AWS incident. We will provide another update as the incident is resolved. If you have questions, please reach out to our Care team.

  2. monitoring Oct 20, 2025, 06:58 PM UTC

    Our team is still monitoring our app after being impacted by the ongoing AWS incident. If you are having any issues, please reach out to our Care team for assistance.

  3. monitoring Oct 20, 2025, 11:07 PM UTC

    Our team continues to monitor the performance of our app as AWS works to fully resolve their incident.

  4. resolved Oct 21, 2025, 11:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2025

Performance/Loading Issue

Detected by Pingoru
May 19, 2025, 02:47 PM UTC
Resolved
May 19, 2025, 04:47 PM UTC
Duration
1h 59m
Affected: Web AppLogin
Timeline · 5 updates
  1. investigating May 19, 2025, 02:47 PM UTC

    We are currently investigating issues with logging into the app and loading. We will have an update soon.

  2. identified May 19, 2025, 03:30 PM UTC

    We have identified the issue impacting loading performance and showing totals across the app and are working on a resolution.

  3. monitoring May 19, 2025, 03:56 PM UTC

    A fix has been implemented, and we are monitoring the results to ensure it is working as intended. We will provide an update when the issue is resolved.

  4. monitoring May 19, 2025, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 19, 2025, 04:47 PM UTC

    The issue regarding loading performance and hour totals across the app have been resolved.

Read the full incident report →

Major May 13, 2025

Partial Web Outage

Detected by Pingoru
May 13, 2025, 07:27 PM UTC
Resolved
May 13, 2025, 09:58 PM UTC
Duration
2h 30m
Affected: Web App
Timeline · 4 updates
  1. investigating May 13, 2025, 07:27 PM UTC

    We are seeing service level degradation for users using Safari. This is actively being worked on, and we will update you here when we have more information.

  2. identified May 13, 2025, 08:20 PM UTC

    We have identified the issue causing service level degradation for Safari users, and are working on determining a fix. We will update you here once more information is available.

  3. monitoring May 13, 2025, 09:30 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved May 13, 2025, 09:58 PM UTC

    The incident has been resolved. Thank you for your patience.

Read the full incident report →

Notice May 12, 2025

Login Issue

Detected by Pingoru
May 12, 2025, 06:41 PM UTC
Resolved
May 12, 2025, 06:54 PM UTC
Duration
12m
Affected: Web AppLogin
Timeline · 3 updates
  1. investigating May 12, 2025, 06:42 PM UTC

    We are investigating an issue impacting the ability to log into When I Work.

  2. monitoring May 12, 2025, 06:45 PM UTC

    We identified the source of the issue and deployed a fix. We are now monitoring to ensure its success.

  3. resolved May 12, 2025, 06:54 PM UTC

    This incident has been resolved. We apologize for the inconvenience.

Read the full incident report →

Minor April 18, 2025

SMS notification services are currently degraded or unavailable for some users

Detected by Pingoru
Apr 18, 2025, 04:56 PM UTC
Resolved
Apr 18, 2025, 08:58 PM UTC
Duration
4h 1m
Affected: Web App
Timeline · 3 updates
  1. identified Apr 18, 2025, 04:56 PM UTC

    We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.

  2. monitoring Apr 18, 2025, 08:11 PM UTC

    We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.

  3. resolved Apr 18, 2025, 08:58 PM UTC

    We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

Read the full incident report →

Critical April 17, 2025

WorkChat service is currently degraded or unavailable for some users

Detected by Pingoru
Apr 17, 2025, 09:03 PM UTC
Resolved
Apr 17, 2025, 10:53 PM UTC
Duration
1h 49m
Affected: Workchat
Timeline · 4 updates
  1. identified Apr 17, 2025, 09:03 PM UTC

    We are aware of an issue from an upstream provider that is impacting WorkChat service on all platforms.

  2. identified Apr 17, 2025, 10:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 17, 2025, 10:34 PM UTC

    A fix has been implemented by our upstream provider and we are monitoring to ensure that it has been resolved.

  4. resolved Apr 17, 2025, 10:53 PM UTC

    We have confirmed the issue is no longer present. WorkChat is now operational.

Read the full incident report →

Critical October 14, 2024

Degraded WorkChat Performance

Detected by Pingoru
Oct 14, 2024, 07:41 PM UTC
Resolved
Oct 15, 2024, 02:25 AM UTC
Duration
6h 44m
Affected: Workchat
Timeline · 5 updates
  1. investigating Oct 14, 2024, 07:41 PM UTC

    We are aware of an issue with an upstream provider that is impacting performance with WorkChat on all platforms, including WorkChat being unavailable for some users. We are monitoring the situation and will update you as soon as possible. If you have any questions, please reach out to our Customer Care team at [email protected] for assistance.

  2. investigating Oct 14, 2024, 10:46 PM UTC

    Our upstream provider is continuing to investigate an issue impacting WorkChat's performance on all platforms. We are monitoring the situation and will provide an update as soon as we can.

  3. identified Oct 15, 2024, 01:33 AM UTC

    Our upstream provider has identified the issue and we are working to resolve the continuous loading users are experiencing on WorkChat. We will provide another update as soon as possible.

  4. monitoring Oct 15, 2024, 01:44 AM UTC

    The issue impacting the performance with WorkChat has been resolved and we are monitoring.

  5. resolved Oct 15, 2024, 02:25 AM UTC

    The issue impacting the performance with WorkChat has been resolved.

Read the full incident report →