When I Work incident

WorkChat service is currently degraded or unavailable for some users

Critical Resolved View vendor source →

When I Work experienced a critical incident on April 17, 2025 affecting Workchat, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 09:03 PM UTC
Resolved
Apr 17, 2025, 10:53 PM UTC
Duration
1h 49m
Detected by Pingoru
Apr 17, 2025, 09:03 PM UTC

Affected components

Workchat

Update timeline

  1. identified Apr 17, 2025, 09:03 PM UTC

    We are aware of an issue from an upstream provider that is impacting WorkChat service on all platforms.

  2. identified Apr 17, 2025, 10:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 17, 2025, 10:34 PM UTC

    A fix has been implemented by our upstream provider and we are monitoring to ensure that it has been resolved.

  4. resolved Apr 17, 2025, 10:53 PM UTC

    We have confirmed the issue is no longer present. WorkChat is now operational.