When I Work experienced a critical incident on October 14, 2024 affecting Workchat, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2024, 07:41 PM UTC
We are aware of an issue with an upstream provider that is impacting performance with WorkChat on all platforms, including WorkChat being unavailable for some users. We are monitoring the situation and will update you as soon as possible. If you have any questions, please reach out to our Customer Care team at [email protected] for assistance.
- investigating Oct 14, 2024, 10:46 PM UTC
Our upstream provider is continuing to investigate an issue impacting WorkChat's performance on all platforms. We are monitoring the situation and will provide an update as soon as we can.
- identified Oct 15, 2024, 01:33 AM UTC
Our upstream provider has identified the issue and we are working to resolve the continuous loading users are experiencing on WorkChat. We will provide another update as soon as possible.
- monitoring Oct 15, 2024, 01:44 AM UTC
The issue impacting the performance with WorkChat has been resolved and we are monitoring.
- resolved Oct 15, 2024, 02:25 AM UTC
The issue impacting the performance with WorkChat has been resolved.