When I Work incident

SMS notification services are currently degraded or unavailable for some users

Minor Resolved View vendor source →

When I Work experienced a minor incident on April 18, 2025 affecting Web App, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 04:56 PM UTC
Resolved
Apr 18, 2025, 08:58 PM UTC
Duration
4h 1m
Detected by Pingoru
Apr 18, 2025, 04:56 PM UTC

Affected components

Web App

Update timeline

  1. identified Apr 18, 2025, 04:56 PM UTC

    We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.

  2. monitoring Apr 18, 2025, 08:11 PM UTC

    We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.

  3. resolved Apr 18, 2025, 08:58 PM UTC

    We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.