When I Work incident

AWS Incident

Notice Resolved View vendor source →

When I Work experienced a notice incident on October 20, 2025 affecting Web App and API and 1 more component, lasting 22h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:49 PM UTC
Resolved
Oct 21, 2025, 11:39 AM UTC
Duration
22h 50m
Detected by Pingoru
Oct 20, 2025, 12:49 PM UTC

Affected components

Web AppAPILoginWebsiteWorkchat

Update timeline

  1. monitoring Oct 20, 2025, 12:49 PM UTC

    We are currently monitoring our app after being impacted by the AWS incident. We will provide another update as the incident is resolved. If you have questions, please reach out to our Care team.

  2. monitoring Oct 20, 2025, 06:58 PM UTC

    Our team is still monitoring our app after being impacted by the ongoing AWS incident. If you are having any issues, please reach out to our Care team for assistance.

  3. monitoring Oct 20, 2025, 11:07 PM UTC

    Our team continues to monitor the performance of our app as AWS works to fully resolve their incident.

  4. resolved Oct 21, 2025, 11:39 AM UTC

    This incident has been resolved.