When I Work experienced a major incident on May 13, 2025 affecting Web App, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating May 13, 2025, 07:27 PM UTC
We are seeing service level degradation for users using Safari. This is actively being worked on, and we will update you here when we have more information.
- identified May 13, 2025, 08:20 PM UTC
We have identified the issue causing service level degradation for Safari users, and are working on determining a fix. We will update you here once more information is available.
- monitoring May 13, 2025, 09:30 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 13, 2025, 09:58 PM UTC
The incident has been resolved. Thank you for your patience.