Whalebone incident
Password reset required to restore Whalebone Admin Portal access
Ongoing since 03:35 PM UTC, affecting Europe (exo-01) and Europe (eu-01) and 1 more.
We investigated and tested several recovery options to restore access without requiring action from users. Unfortunately, these efforts were unsuccessful, and users must reset their passwords to regain access to the Whalebone Admin Portal. No passwords were leaked, and there was no unauthorized access. During an internal authentication update, a security value required to verify existing passwords was unintentionally changed. Please select “Send password reset email” on the sign-in page after unsuccessful login attempt and follow the instructions in the email. After resetting your password, you will be able to sign in normally. API-key authentication remains operational, and API keys do not need to be changed. We sincerely apologize for the disruption and inconvenience this has caused. We have already implemented measures to reduce the risk of recurrence and will conduct an internal post-incident review to determine what led to this event and identify any additional preventive actions.
Affected components
Update timeline
- investigating Nov 11, 2026, 03:35 PM UTC
We investigated and tested several recovery options to restore access without requiring action from users. Unfortunately, these efforts were unsuccessful, and users must reset their passwords to regain access to the Whalebone Admin Portal. No passwords were leaked, and there was no unauthorized access. During an internal authentication update, a security value required to verify existing passwords was unintentionally changed. Please select “Send password reset email” on the sign-in page after unsuccessful login attempt and follow the instructions in the email. After resetting your password, you will be able to sign in normally. API-key authentication remains operational, and API keys do not need to be changed. We sincerely apologize for the disruption and inconvenience this has caused. We have already implemented measures to reduce the risk of recurrence and will conduct an internal post-incident review to determine what led to this event and identify any additional preventive actions.
Your product runs on more than Whalebone
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services