Webroot incident

ZixProtect Link Protection failing scans

Resolved after 1 hour 4 minutes, affecting Zix Threat Protection - Zix Protect, on May 8, 2026.

resolved May 08, 2026, 05:08 PM UTC

We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012

Started
May 08, 2026, 04:03 PM UTC
Resolved
May 08, 2026, 05:08 PM UTC
Duration
1h 4m
Detected by Pingoru
May 08, 2026, 04:03 PM UTC

Affected components

Zix Threat Protection - Zix Protect

Update timeline

  1. investigating May 08, 2026, 04:03 PM UTC

    We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012

  2. resolved May 08, 2026, 05:08 PM UTC

    We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012

Your product runs on more than Webroot

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →