WebID Solutions Outage History

WebID Solutions had 7 outages in the last 2 years totaling 27h 15m of downtime — averaging 0.3 incidents per month.

There were 7 WebID Solutions outages since November 19, 2025 totaling 27h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webid-solutions.de

Major October 7, 2026

Test system unavailable

Detected by Pingoru: Oct 07, 2026, 07:26 AM UTC
Resolved: Oct 07, 2026, 07:57 AM UTC
Duration: 31m

Affected: Test System

Timeline · 3 updates

investigating Oct 07, 2026, 07:26 AM UTC

Currently the test system is unavailable. We are currently investigating the issue.
investigating Oct 07, 2026, 07:30 AM UTC

As part of our investigation, we identified that the test API endpoints are still operational. The web pages on test are currently not reachable.
resolved Oct 07, 2026, 07:57 AM UTC

We have identifed and resolved the issue. The test environment is available again.

Read the full incident report →

Major August 7, 2026

IT Service Desk and Service Desk unavailable (Atlassian)

Detected by Pingoru: Aug 07, 2026, 11:33 AM UTC
Resolved: Aug 07, 2026, 12:14 PM UTC
Duration: 41m

Affected: IT Service Desk

Timeline · 4 updates

investigating Aug 07, 2026, 11:33 AM UTC

We are currently experiencing an outage affecting both the IT Service Desk and the Service Desk due to an service disruption at our external provider Atlassian. As a result, no new service tickets can currently be created and existing tickets cannot be processed. This does not affect emails sent to the relevant service departments. We are monitoring the situation and are awaiting restoration of the Atlassian services. Further updates will be provided as soon as additional information becomes available.
investigating Aug 07, 2026, 11:41 AM UTC

The incident is still under investigation. Further information and updates from our service provider Atlassian are available on the following Statuspage: https://jira-service-management.status.atlassian.com/incidents/vp78l99g1gzx
monitoring Aug 07, 2026, 11:48 AM UTC

Atlassian has implemented a fix. WebID IT Service Desk and Service Desk services are currently available again. We are monitoring the situation.
resolved Aug 07, 2026, 12:14 PM UTC

Incident has been resolved.

Read the full incident report →

Minor May 28, 2026

VideoID - Availability of web channel

Detected by Pingoru: May 28, 2026, 04:39 PM UTC
Resolved: May 28, 2026, 05:03 PM UTC
Duration: 24m

Affected: VideoID

Timeline · 4 updates

investigating May 28, 2026, 01:43 PM UTC

We are currently experiencing limited availability of the web channel. Third-party applications that have integrated the WebID MobileSDK are not affected. Our team is investigating the issue with high priority.
identified May 28, 2026, 04:46 PM UTC

The root cause of the incident has been identified. Our service provider is working on a solution. We'll keep you updated.
monitoring May 28, 2026, 04:51 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 28, 2026, 05:03 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

Degraded performance - Namirial Signing Service

Detected by Pingoru: May 18, 2026, 09:44 AM UTC
Resolved: May 18, 2026, 10:11 AM UTC
Duration: 26m

Affected: AccountIDSignIDSignID Direct

Timeline · 3 updates

investigating May 18, 2026, 09:44 AM UTC

Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.
investigating May 18, 2026, 10:10 AM UTC

We are continuing to investigate this issue.
resolved May 18, 2026, 10:11 AM UTC

The Problem has been solved

Read the full incident report →

Major February 11, 2026

Partial outage - AccountID

Detected by Pingoru: Feb 11, 2026, 12:37 PM UTC
Resolved: Feb 12, 2026, 01:19 PM UTC
Duration: 1d

Affected: AccountID

Timeline · 4 updates

investigating Feb 11, 2026, 12:37 PM UTC

Our team is currently investigating some issues in the AccountID process . We will keep you informed about further steps and measures taken.
identified Feb 11, 2026, 02:27 PM UTC

All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
monitoring Feb 12, 2026, 10:15 AM UTC

The issue has been fixed. The WebID team continues to monitor the process.
resolved Feb 12, 2026, 01:19 PM UTC

Incident is resolved

Read the full incident report →

Major January 26, 2026

Production outage - biometric scan for automated products

Detected by Pingoru: Jan 26, 2026, 09:46 AM UTC
Resolved: Jan 26, 2026, 10:06 AM UTC
Duration: 19m

Affected: AccountIDAutoID

Timeline · 3 updates

identified Jan 26, 2026, 09:46 AM UTC

We have identified an issue with the biometric scan for our automated product. Due to a certificate change performed by our service provider, any requests to perform biometric checks are currently failing. We are working on a solution for this issue.
monitoring Jan 26, 2026, 09:53 AM UTC

A fix has been applied and biometric scan is working again. We are currently monitoring our systems.
resolved Jan 26, 2026, 10:06 AM UTC

Implemented fix is working. The issue has been resolved. All automated products using biometric scan are working again.

Read the full incident report →

Critical November 19, 2025

Staging unavailable

Detected by Pingoru: Nov 19, 2025, 07:44 AM UTC
Resolved: Nov 19, 2025, 07:54 AM UTC
Duration: 10m

Affected: Test System

Timeline · 2 updates

investigating Nov 19, 2025, 07:44 AM UTC

Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
resolved Nov 19, 2025, 07:54 AM UTC

This incident has been resolved.

Read the full incident report →