WebEx incident

Webex Calling: Some Devices are not visible in Collaboration Control Hub

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 04:09 PM UTC
Resolved
Sep 01, 2026, 04:09 PM UTC
Duration
—
Detected by Pingoru
Sep 01, 2026, 04:09 PM UTC

Update timeline

  1. monitoring Aug 31, 2026, 02:40 PM UTC

    Component Status: Commercial / Collaboration Control Hub - N. America (West) - degraded_performance Commercial / Collaboration Control Hub - EMEA - degraded_performance Commercial / Collaboration Control Hub - N. America (East) - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East), EMEA investigating - Engineering is investigating an issue within Collaboration Control Hub that is affecting the ability to view or manage ATA and VG400 devices. Please be assured that while device visibility in the portal is impacted, Webex Calling services and device registrations remain fully functional. We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available. We appreciate your patience while we address this service incident. Aug 31, 14:40 UTC