WebEx incident

Dedicated Instance/UCM Cloud: Connectivity failures with proxy server 69.168.16.27

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 12:56 PM UTC
Resolved
Aug 24, 2026, 12:56 PM UTC
Duration
—
Detected by Pingoru
Aug 24, 2026, 12:56 PM UTC

Update timeline

  1. monitoring Aug 23, 2026, 10:01 AM UTC

    Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub. We appreciate your patience while we address this issue and apologize for any inconvenience this may cause." Aug 23, 10:01 UTC