WebEx incident

Webex Contact Center: Calls remain active in the Webex App even after transfer/disconnect completion

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 07:10 PM UTC
Resolved
Jul 16, 2026, 07:10 PM UTC
Duration
—
Detected by Pingoru
Jul 16, 2026, 07:10 PM UTC

Update timeline

  1. monitoring Jul 16, 2026, 03:52 AM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: ANZ, N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center agents in the US and ANZ regions, where completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls. This issue is impacting only calls handled through the Webex App. We are working towards service restoration and apologize for any inconvenience. Jul 16, 03:52 UTC