Webex Contact Center: Some agents are experiencing intermittent failures when logging in

Update timeline

1. monitoring Jul 15, 2026, 06:22 PM UTC

   Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - In addition to the previously called out impact, Engineering has identified an issue where ESD Team performance RT reports are not updating agent states. As a workaround, Supervisors can execute a forced log out for affected agents in Webex Control Hub (CH > Contact Center > Contact Center Users > Signed in Users > Force Logout). We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available. We are working towards restoring services and apologize for the inconvenience this may cause. Jul 15, 18:22 UTC investigating - Engineering is investigating an issue where some Webex Contact Center agents in the US region are intermittently unable to log in. As a workaround, Supervisors execute a forced log out for affected agents in Webex Control Hub. We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available. We are working towards restoring services and apologize for the inconvenience this may cause. Jul 15, 18:16 UTC