WebEx incident

Webex Contact Center: Some agents may experience latency in real-time reporting for Supervisor Desktop and Analyzer

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 06:51 AM UTC
Resolved
Jul 02, 2026, 06:51 AM UTC
Duration
—
Detected by Pingoru
Jul 02, 2026, 06:51 AM UTC

Update timeline

  1. monitoring Jul 01, 2026, 03:53 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available. Thank you for your continued patience as we address this service incident. Jul 1, 15:53 UTC investigating - Engineering is investigating an issue causing latency in real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue is limited to the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available We appreciate your patience while we address this service incident. Jul 1, 15:48 UTC