Webex App: New users are unable to login via OpenID Connect (OIDC) SSO

Update timeline

1. monitoring Sep 03, 2026, 12:50 PM UTC

   Component Status: Commercial / Webex App - South America - degraded_performance Commercial / Webex App - Canada - degraded_performance Commercial / Webex App - N. America (West) - degraded_performance Commercial / Webex App - EMEA - degraded_performance Commercial / Webex App - ANZ - degraded_performance Commercial / Webex App - N. America (East) - degraded_performance Commercial / Webex App - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, APAC, EMEA, ANZ identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident. Sep 3, 12:50 UTC investigating - Engineering is investigating an issue causing login failures for users attempting to login to Webex App. New users onboarded attempting to login to Webex App via OIDC SSO receive an OTP on their email but after the OTP is introduced there is a "Failed to link the account" error. The issue is exclusive to newly created users attempting to login for the first time and via OIDC SSO and OIDC account linking is not done. We are working towards restoring the service and apologize for any inconvenience this may cause. Sep 3, 12:47 UTC