Weave incident

Nexhealth Api failing for Truelark Customers

Minor Resolved View vendor source →
Started
Apr 07, 2026, 10:00 PM UTC
Resolved
Apr 07, 2026, 10:27 PM UTC
Duration
27m
Detected by Pingoru
Apr 07, 2026, 10:00 PM UTC

Update timeline

  1. investigating Apr 07, 2026, 10:00 PM UTC

    We are currently investigating why the Nexhealth API calls are failing.

  2. investigating Apr 07, 2026, 10:00 PM UTC

    Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.

  3. investigating Apr 07, 2026, 10:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 07, 2026, 10:24 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Apr 07, 2026, 10:27 PM UTC

    This incident has been resolved.

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