There were 26 Weave outages since February 4, 2026 totaling 225h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not an issue with Weave.
The issue has been identified. We are working towards a resolution
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
This incident has been resolved.
We are currently investigating why Truelark is unable to book your appointments.
The issue has been identified. We are working on a fix to resolve this issue.
A fix has been implemented. We are monitoring the fix.
This incident has been resolved.
We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.
This incident has been resolved.
Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating why the Nexhealth API calls are failing.
Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating an issue causing patient data to not sync.
A fix has been implemented and we are currently monitoring. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
We have identified a likely cause. Working to validate and get a fix out.
We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays.
A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
This incident has been resolved.
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
This incident has been Resolved.
We are currently looking into calls that are not updating on the Analytics portion of your Weave app.
A Fix has been implemented and we are monitoring the Results.
This incident is resolved.
We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the resolution.
This incident has been resolved.
We are currently investigating this with Open Dental.
To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps: 1. Update OpenDental Ensure your office is running OpenDental Version 24.1 or higher. This version includes the latest API infrastructure required for advanced third-party integrations. Check your version in OpenDental via Help > About. If you are on an older version, go to Help > Update > Check for Updates. 2. Enable eServices & API The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data. Navigate to Setup > Advanced Setup > API. Ensure the Enabled checkbox is selected. Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally). 3. Weave Connection Update Once your OpenDental is updated and the API is enabled: Weave will automatically update your connection to utilize the new API. Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow.
This incident has been resolved.
We are currently looking into why your Weave Messaging inbox is appearing out of chronological order.
The issue has been identified and we are working on a fix.
This incident has been resolved!
We are receiving some reports of customers not able to log in to our app. Our Dev teams are investigating. Note: Mobile app and web portal are operational
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating on why you cant access the Weave Virtual Assistant Chat with the Weave portal, but chat is available at https://www.weavehelp.com/weavehelp/contact-us
This incident has been resolved.
The issue has been identified. This is currently affecting Call Intelligence, SMS Drafting, Fax Summary, and Review Responses.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating with our third-party provider on why some faxes are being delayed in sending.
This issues has been identified and customers are not able to send Fax but we are working with our third party provider to resolve this issue.
This incident has been resolved.
This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the resolution.
SMS: Still experiencing issues - we're actively investigating with our third-party provider Phone calls & faxes: Fully operational We'll share updates as soon as we learn more.
We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.
We are currently investigating why you can not view your fax history.
A fix has been implemented and we Are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Our teams are investigating an issue that may create slowness in Weave Insurance Verification.
This incident has been resolved.
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