Unable to Hear When Answering Inbound Calls
Affected: Phone Service
Timeline · 2 updates
- investigating Sep 10, 2026, 03:36 PM UTC
We are currently investigating this issue.
- resolved Sep 11, 2026, 02:48 PM UTC
This incident has been resolved.
Weave Outage History
Weave is up right nowWeave had 81 outages in the last 2 years totaling 307h 2m of downtime — averaging 3.3 incidents per month.
There were 81 Weave outages since November 13, 2024 totaling 307h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
Truelark dashboard not loading.
Timeline · 2 updates
- investigating Sep 09, 2026, 02:59 PM UTC
We're investigating why the Truelark dashboard isn't loading.
- resolved Sep 09, 2026, 04:06 PM UTC
This incident has been resolved.
Text to pay link " Whoops"
Affected: Payments
Timeline · 4 updates
- investigating Sep 03, 2026, 06:38 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 07:00 PM UTC
A fix has been implemented, and we are monitoring the results
- resolved Sep 03, 2026, 07:05 PM UTC
This incident has been resolved.
Unable to Access Voicemails
Affected: Phone Service
Timeline · 3 updates
- investigating Sep 01, 2026, 03:11 PM UTC
We are currently investigating this issue.
- monitoring Sep 01, 2026, 04:05 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 01, 2026, 04:24 PM UTC
This issue has been resolved.
Problems accessing some features and functionality
Affected: Desktop Application
Timeline · 2 updates
- investigating Aug 27, 2026, 08:42 PM UTC
We are currently investigating this issue
- resolved Aug 27, 2026, 11:56 PM UTC
This incident has been resolved
Team Chat Cut Off in Compact View
Affected: Desktop Application
Timeline · 2 updates
- investigating Aug 24, 2026, 01:02 PM UTC
We are currently investigating this issue.
- resolved Aug 24, 2026, 01:28 PM UTC
This issue has been resolved.
Decreased Call Quality
Affected: Phone Service
Timeline · 2 updates
- investigating Aug 21, 2026, 02:01 PM UTC
We are currently investigating this issue.
- resolved Aug 21, 2026, 02:32 PM UTC
This incident has been resolved.
Reports of team chat being cutoff in compact view
Affected: Desktop Application
Timeline · 3 updates
- investigating Aug 20, 2026, 01:33 PM UTC
We have received reports on team chat being cutoff in compact view. Our teams are currently investigating.
- monitoring Aug 20, 2026, 02:13 PM UTC
A fix has been implemented we are monitoring the results.
- resolved Aug 20, 2026, 02:29 PM UTC
This incident has been resolved.
Delay in location-related lookup performance
Timeline · 3 updates
- investigating Aug 06, 2026, 07:48 PM UTC
We are currently investigating this issue.
- identified Aug 06, 2026, 07:50 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Aug 06, 2026, 11:50 PM UTC
This incident has been resolved.
Reports of Search Functionality in Title Bar Disappearing
Affected: Desktop Application
Timeline · 2 updates
- investigating Aug 05, 2026, 03:45 PM UTC
We have received reports that the search functionality in the title bar, when using the installed Weave app, will intermittently disappear and reappear. Our teams are currently investigating.
- resolved Aug 06, 2026, 03:57 PM UTC
This incident has been resolved.
Unable to Load Weave
Affected: Desktop ApplicationWeave Portal
Timeline · 4 updates
- investigating Jul 27, 2026, 12:20 PM UTC
We are currently investigating this issue.
- identified Jul 27, 2026, 02:02 PM UTC
Our Engineering team have identified the issue and are working toward a resolution.
- monitoring Jul 27, 2026, 03:49 PM UTC
A fix has been implemented, and we are monitoring results.
- resolved Jul 27, 2026, 04:52 PM UTC
This incident has been resolved.
Degradation with Mindbody Integration Services
Timeline · 3 updates
- investigating Jul 22, 2026, 05:28 PM UTC
We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to: Search customer profiles Search appointment availability Book, cancel, or reschedule appointments We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.
- monitoring Jul 22, 2026, 05:48 PM UTC
We are seeing signs of recovery and are moving to monitoring.
- resolved Jul 22, 2026, 06:25 PM UTC
This incident has been resolved.
Call Intelligence Transcribing unavailable
Affected: Call Recording ServiceDesktop Application
Timeline · 3 updates
- investigating Jul 16, 2026, 08:45 PM UTC
We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.
- identified Jul 16, 2026, 08:55 PM UTC
We've identified the issue and our team is working on a fix.
- resolved Jul 17, 2026, 09:07 PM UTC
Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience.
NWX Auto logging out Users when navigating phone settings.
Affected: Desktop Application
Timeline · 1 update
- investigating Jul 13, 2026, 03:59 PM UTC
We are currently investigating this issue.
Third-Party Integration Outage (NexHealth)
Timeline · 4 updates
- investigating Jul 10, 2026, 05:19 PM UTC
We are investigating reported API failures with our third-party partner, NextHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.
- identified Jul 10, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2026, 05:59 PM UTC
A fix has been implemented. We are monitoring the results.
- resolved Jul 10, 2026, 06:02 PM UTC
This incident has been resolved.
Inbound Calls not Ringing/Connecting on the Customers End
Affected: Phone Service
Timeline · 4 updates
- investigating Jul 07, 2026, 04:48 PM UTC
We are currently investigating this issue.
- identified Jul 07, 2026, 05:00 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Jul 07, 2026, 05:23 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 07, 2026, 05:38 PM UTC
This issue has been resolved.
Tags Missing from NWX
Affected: Desktop Application
Timeline · 2 updates
- monitoring Jul 01, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jul 01, 2026, 09:39 PM UTC
This incident has been resolved.
Online Booking not working
Timeline · 3 updates
- investigating Jul 01, 2026, 05:14 PM UTC
We are currently investigating this issue
- identified Jul 01, 2026, 05:27 PM UTC
The issue has been identified, and a fix has been implemented
- resolved Jul 01, 2026, 05:35 PM UTC
This incident has been resolved.
Slowness & Failure to Load: Call History Page
Timeline · 2 updates
- investigating Jun 23, 2026, 06:48 PM UTC
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
- resolved Jun 23, 2026, 07:58 PM UTC
This incident has been resolved.
Weave App Freezing when Navigating to Auto Messages
Timeline · 3 updates
- investigating Jun 18, 2026, 04:25 PM UTC
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
- monitoring Jun 18, 2026, 05:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 05:34 PM UTC
This issue has been resolved.
Weave May Be Unavailable
Timeline · 3 updates
- investigating Jun 12, 2026, 10:59 PM UTC
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
- monitoring Jun 12, 2026, 11:05 PM UTC
A fix has been implemented and we are now monitoring.
- resolved Jun 12, 2026, 11:09 PM UTC
This incident has been resolved.
TrueLark - Delay in display of text messages sent by Staff
Timeline · 2 updates
- monitoring Jun 11, 2026, 06:59 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jun 12, 2026, 02:10 PM UTC
This incident has been resolved.
ECW Integration Interruption
Timeline · 2 updates
- investigating Jun 11, 2026, 06:02 PM UTC
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
- resolved Jun 19, 2026, 04:49 PM UTC
This incident has been resolved.
Location access tab not loading.
Affected: Weave Portal
Timeline · 4 updates
- investigating Jun 08, 2026, 05:58 PM UTC
We are currently investigating why your location tab is not loading.
- identified Jun 08, 2026, 06:44 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Jun 08, 2026, 06:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 06:49 PM UTC
This incident has been resolve.
Auto-Reminder Delivery Delay
Affected: Automated Schedule Reminders
Timeline · 2 updates
- investigating May 26, 2026, 03:55 PM UTC
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
- resolved May 26, 2026, 05:07 PM UTC
This incident has been resolved!