Weave had 74 outages in the last 2 years totaling 264h 26m of downtime — averaging 3 incidents per month.
There were 74 Weave outages since November 13, 2024 totaling 264h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
Our Engineering team have identified the issue and are working toward a resolution.
A fix has been implemented, and we are monitoring results.
This incident has been resolved.
We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to: Search customer profiles Search appointment availability Book, cancel, or reschedule appointments We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.
We are seeing signs of recovery and are moving to monitoring.
This incident has been resolved.
We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.
We've identified the issue and our team is working on a fix.
Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience.
We are currently investigating this issue.
We are investigating reported API failures with our third-party partner, NextHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.
The issue has been identified and a fix is being implemented.
A fix has been implemented. We are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
This issue has been resolved.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are currently investigating this issue
The issue has been identified, and a fix has been implemented
This incident has been resolved.
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
This incident has been resolved.
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
A fix has been implemented and we are now monitoring.
This incident has been resolved.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
This incident has been resolved.
We are currently investigating why your location tab is not loading.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolve.
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
This incident has been resolved!
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
A fix has been implemented and we are now monitoring.
This incident has been resolved.
We are currently investigating an issue causing schedules to not display in the mobile app.
The issue has been identified and a resolution is being made.
This incident has been resolved
We are currently investigating this issue.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not an issue with Weave.
The issue has been identified. We are working towards a resolution
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
This incident has been resolved.
We are currently investigating why Truelark is unable to book your appointments.
The issue has been identified. We are working on a fix to resolve this issue.
A fix has been implemented. We are monitoring the fix.
This incident has been resolved.