Weave had 63 outages in the last 2 years totaling 244h 31m of downtime — averaging 2.6 incidents per month.
There were 63 Weave outages since November 13, 2024 totaling 244h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
A fix has been implemented and we are now monitoring.
This incident has been resolved.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating why your location tab is not loading.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolve.
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
This incident has been resolved!
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
A fix has been implemented and we are now monitoring.
This incident has been resolved.
We are currently investigating an issue causing schedules to not display in the mobile app.
The issue has been identified and a resolution is being made.
This incident has been resolved
We are currently investigating this issue.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not an issue with Weave.
The issue has been identified. We are working towards a resolution
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
This incident has been resolved.
We are currently investigating why Truelark is unable to book your appointments.
The issue has been identified. We are working on a fix to resolve this issue.
A fix has been implemented. We are monitoring the fix.
This incident has been resolved.
We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.
This incident has been resolved.
Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating why the Nexhealth API calls are failing.
Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating an issue causing patient data to not sync.
A fix has been implemented and we are currently monitoring. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
We have identified a likely cause. Working to validate and get a fix out.
We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays.
A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
This incident has been resolved.
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
This incident has been Resolved.
We are currently looking into calls that are not updating on the Analytics portion of your Weave app.
A Fix has been implemented and we are monitoring the Results.
This incident is resolved.
We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the resolution.
This incident has been resolved.