Weave Outage History
Weave degraded · 1 active incident View live status →Pingoru has recorded 97 incidents for Weave: 90 in the last 12 months and 29 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 83 of 720 (12%) |
| May 2026 | 7 | 10 of 744 (1%) |
| June 2026 | 6 | 1 of 720 (0%) |
| July 2026 | 8 | 30 of 744 (4%) |
| August 2026 | 6 | 26 of 744 (3%) |
| September 2026 | 7 | 75 of 720 (10%) |
| October 2026 | 14 | 18 of 744 (2%) |
| November 2026 | 3 | 24 of 89 (27%) |
Incidents, newest first
Minor November 2, 2026 Intermittent Outbound SMS Failures 58m SMS (texting) Service
Started Nov 02, 2026, 08:06 PM UTC· resolved Nov 02, 2026, 09:04 PM UTC
- investigating Nov 02, 2026, 08:06 PM UTC
We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error. We are monitoring the incident and will provide an update as more information becomes available.
- monitoring Nov 02, 2026, 08:41 PM UTC
A fix has been implemented and we are now monitoring.
- resolved Nov 02, 2026, 09:04 PM UTC
This incident has been resolved.
Notice November 2, 2026 Canadian Offices Timezone 1d 5h
Started Nov 02, 2026, 04:06 PM UTC· resolved Nov 03, 2026, 09:41 PM UTC
- investigating Nov 02, 2026, 04:06 PM UTC
We’re aware that some customers in Canada are experiencing incorrect time zone behavior following the daylight saving time change. Our Engineering team is investigating the issue and determining the best path to resolve it. We’ll share updates as we learn more.
- monitoring Nov 02, 2026, 10:36 PM UTC
A fix has been implemented, and we are monitoring the results
- resolved Nov 03, 2026, 09:41 PM UTC
This incident has been resolved. Thank you for your patience
Minor October 28, 2026 Call Queue not ringing Devices 1h 39m Phone Service
Started Oct 28, 2026, 07:55 PM UTC· resolved Oct 28, 2026, 09:35 PM UTC
- investigating Oct 28, 2026, 07:55 PM UTC
We are currently investigating this issue.
- identified Oct 28, 2026, 08:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2026, 08:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2026, 09:35 PM UTC
This incident has been resolved.
Minor October 27, 2026 Media Unrecoverable for New Locations 2h 53m Desktop Application
Started Oct 27, 2026, 07:27 PM UTC· resolved Oct 27, 2026, 10:20 PM UTC
- investigating Oct 27, 2026, 07:27 PM UTC
We are currently investigating this issue.
- monitoring Oct 27, 2026, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 27, 2026, 09:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 27, 2026, 10:20 PM UTC
This incident has been resolved.
Notice October 27, 2026 Forms Unable to Load 2h 58m
Started Oct 27, 2026, 04:35 PM UTC· resolved Oct 27, 2026, 07:33 PM UTC
- investigating Oct 27, 2026, 04:35 PM UTC
We’re receiving reports that some customers are unable to load forms. Our Engineering team is investigating, and we’ll share updates as we learn more.
- monitoring Oct 27, 2026, 05:17 PM UTC
A fix has been implemented and we are currently monitoring.
- investigating Oct 27, 2026, 06:46 PM UTC
We are currently investigating this issue.
- monitoring Oct 27, 2026, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 07:33 PM UTC
This incident has been resolved.
Minor October 27, 2026 Desktop App and Portal Loading Issues 3h 29m Desktop Application, Weave Portal
Started Oct 27, 2026, 01:00 PM UTC· resolved Oct 27, 2026, 04:30 PM UTC
- investigating Oct 27, 2026, 01:00 PM UTC
We are currently investigating an issue with the desktop app and portal loading screen.
- identified Oct 27, 2026, 02:37 PM UTC
We have identified that this issue is linked to a Cloudflare incident. Please use the link below to monitor and subscribe to updates. https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
- monitoring Oct 27, 2026, 03:01 PM UTC
A fix has been implemented and we are currently monitoring.
- resolved Oct 27, 2026, 04:30 PM UTC
This incident has been resolved.
Notice October 26, 2026 Weave Chat 17h 14m
Started Oct 26, 2026, 10:50 PM UTC· resolved Oct 27, 2026, 04:05 PM UTC
- identified Oct 26, 2026, 10:50 PM UTC
Weave chat is inaccessible via the contact us page. However, it is still accessible via the question mark widget on the home page in the lower right corner on weavehelp.com. We have identified the issue and are working on a fix. Thank you!
- monitoring Oct 26, 2026, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 04:05 PM UTC
This incident has been resolved.
Notice October 26, 2026 Dynamic Fields Missing from Templates Issue 1h 22m
Started Oct 26, 2026, 09:04 PM UTC· resolved Oct 26, 2026, 10:27 PM UTC
- investigating Oct 26, 2026, 09:04 PM UTC
We are currently investigating this issue
- identified Oct 26, 2026, 10:08 PM UTC
The issue has been identified, and a fix is being implemented
- monitoring Oct 26, 2026, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 26, 2026, 10:27 PM UTC
This incident has been resolved.
Minor October 21, 2026 Slowness in loading filters for auto messages. 1h 23m SMS (texting) Service
Started Oct 21, 2026, 05:15 PM UTC· resolved Oct 21, 2026, 06:38 PM UTC
- investigating Oct 21, 2026, 05:15 PM UTC
We are currently investigating why your auto-message filters are taking a long time to load. Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
- resolved Oct 21, 2026, 06:38 PM UTC
This incident has been resolved.
Minor October 20, 2026 Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending 3m Automated Schedule Reminders
Started Oct 20, 2026, 10:15 PM UTC· resolved Oct 20, 2026, 10:19 PM UTC
- identified Oct 20, 2026, 10:15 PM UTC
The issue has been Identified and a fix is being implemented.
- monitoring Oct 20, 2026, 10:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 10:19 PM UTC
This incident has been resolved.
Minor October 20, 2026 Inactivity Sign out issue 6m Desktop Application, Weave Portal
Started Oct 20, 2026, 10:12 PM UTC· resolved Oct 20, 2026, 10:18 PM UTC
- identified Oct 20, 2026, 10:12 PM UTC
The issue has been Identified and a fix is being implemented.
- identified Oct 20, 2026, 10:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 10:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 10:18 PM UTC
This incident has been resolved.
Notice October 19, 2026 Support phones unreachable due to 3rd party telephony incident 55m
Started Oct 19, 2026, 03:36 PM UTC· resolved Oct 19, 2026, 04:32 PM UTC
- investigating Oct 19, 2026, 03:36 PM UTC
Our Support phone lines are currently unreachable due to an incident affecting Vonage, our telephony provider. This issue is limited to reaching Weave Support by phone and does not affect phone service at your practice. We’ll share updates here as more information becomes available.
- resolved Oct 19, 2026, 04:32 PM UTC
This incident has been resolved.
Notice October 16, 2026 Truelark Dashboard Down 4h 45m
Started Oct 16, 2026, 02:34 PM UTC· resolved Oct 16, 2026, 07:19 PM UTC
- identified Oct 16, 2026, 02:34 PM UTC
The issue has been identified and we are working on a mitigation.
- identified Oct 16, 2026, 02:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 16, 2026, 03:20 PM UTC
A Fix has been implemented and we are monitoring the mitigation.
- resolved Oct 16, 2026, 07:19 PM UTC
This incident has been resolved
Major October 13, 2026 Text Threads Unavailable 37m Desktop Application
Started Oct 13, 2026, 06:56 PM UTC· resolved Oct 13, 2026, 07:34 PM UTC
- investigating Oct 13, 2026, 06:56 PM UTC
We are currently investigating an issue with text threads being unavailable.
- monitoring Oct 13, 2026, 07:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 13, 2026, 07:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 13, 2026, 07:34 PM UTC
This incident has been resolved.
Minor October 7, 2026 Auto messaging 6h 16m Automated Schedule Reminders
Started Oct 07, 2026, 04:52 PM UTC· resolved Oct 07, 2026, 11:09 PM UTC
- investigating Oct 07, 2026, 04:52 PM UTC
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
- investigating Oct 07, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 07, 2026, 07:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 11:09 PM UTC
This incident has been resolved.
Minor October 6, 2026 A. I. Receptionist Connection Issues 1h 41m Desktop Application
Started Oct 06, 2026, 07:26 PM UTC· resolved Oct 06, 2026, 09:08 PM UTC
- investigating Oct 06, 2026, 07:26 PM UTC
We are currently investigating why our AI Receptionist is having connection issues
- monitoring Oct 06, 2026, 08:28 PM UTC
A fix has been implemented, and we are monitoring the results
- resolved Oct 06, 2026, 09:08 PM UTC
This incident has been resolved.
Minor September 28, 2026 Issue with Previewing Faxes 3h 21m Fax Service
Started Sep 28, 2026, 01:23 PM UTC· resolved Sep 28, 2026, 04:44 PM UTC
- investigating Sep 28, 2026, 01:23 PM UTC
We are currently investigating an issue with previewing faxes on the desktop app.
- resolved Sep 28, 2026, 04:44 PM UTC
This issue has been resolved.
Minor September 25, 2026 Polycom Phones Receiving Errors 3d Phone Service
Started Sep 25, 2026, 05:11 PM UTC· resolved Sep 28, 2026, 05:28 PM UTC
- investigating Sep 25, 2026, 05:11 PM UTC
We are currently investigating an issue of Polycom phones receiving error messages.
- identified Sep 25, 2026, 07:24 PM UTC
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
- identified Sep 25, 2026, 09:24 PM UTC
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
- monitoring Sep 26, 2026, 12:47 AM UTC
A fix has been implemented and we are now monitoring.
- resolved Sep 28, 2026, 05:28 PM UTC
This incident has been resolved.
Minor September 23, 2026 Outbound SMS Failure 53m SMS (texting) Service
Started Sep 23, 2026, 01:55 PM UTC· resolved Sep 23, 2026, 02:49 PM UTC
- investigating Sep 23, 2026, 01:55 PM UTC
We are currently investigating this issue.
- identified Sep 23, 2026, 02:16 PM UTC
The issue has been identified.
- monitoring Sep 23, 2026, 02:42 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 23, 2026, 02:49 PM UTC
This incident has been resolved.
Notice September 10, 2026 Unable to Hear When Answering Inbound Calls 23h 12m Phone Service
Started Sep 10, 2026, 03:36 PM UTC· resolved Sep 11, 2026, 02:48 PM UTC
- investigating Sep 10, 2026, 03:36 PM UTC
We are currently investigating this issue.
- resolved Sep 11, 2026, 02:48 PM UTC
This incident has been resolved.
Notice September 9, 2026 Truelark dashboard not loading. 1h 7m
Started Sep 09, 2026, 02:59 PM UTC· resolved Sep 09, 2026, 04:06 PM UTC
- investigating Sep 09, 2026, 02:59 PM UTC
We're investigating why the Truelark dashboard isn't loading.
- resolved Sep 09, 2026, 04:06 PM UTC
This incident has been resolved.
Major September 3, 2026 Text to pay link " Whoops" 26m Payments
Started Sep 03, 2026, 06:38 PM UTC· resolved Sep 03, 2026, 07:05 PM UTC
- investigating Sep 03, 2026, 06:38 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 07:00 PM UTC
A fix has been implemented, and we are monitoring the results
- resolved Sep 03, 2026, 07:05 PM UTC
This incident has been resolved.
Minor September 1, 2026 Unable to Access Voicemails 1h 12m Phone Service
Started Sep 01, 2026, 03:11 PM UTC· resolved Sep 01, 2026, 04:24 PM UTC
- investigating Sep 01, 2026, 03:11 PM UTC
We are currently investigating this issue.
- monitoring Sep 01, 2026, 04:05 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 01, 2026, 04:24 PM UTC
This issue has been resolved.
Notice August 27, 2026 Problems accessing some features and functionality 3h 14m Desktop Application
Started Aug 27, 2026, 08:42 PM UTC· resolved Aug 27, 2026, 11:56 PM UTC
- investigating Aug 27, 2026, 08:42 PM UTC
We are currently investigating this issue
- resolved Aug 27, 2026, 11:56 PM UTC
This incident has been resolved
Notice August 24, 2026 Team Chat Cut Off in Compact View 25m Desktop Application
Started Aug 24, 2026, 01:02 PM UTC· resolved Aug 24, 2026, 01:28 PM UTC
- investigating Aug 24, 2026, 01:02 PM UTC
We are currently investigating this issue.
- resolved Aug 24, 2026, 01:28 PM UTC
This issue has been resolved.