Weave incident

Investigating Issues with Insurance Verification

Notice Resolved View vendor source →

Weave experienced a notice incident on May 14, 2026, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:15 PM UTC
Resolved
May 14, 2026, 09:03 PM UTC
Duration
48m
Detected by Pingoru
May 14, 2026, 08:15 PM UTC

Update timeline

  1. investigating May 14, 2026, 08:15 PM UTC

    We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.

  2. monitoring May 14, 2026, 08:41 PM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved May 14, 2026, 09:03 PM UTC

    This incident has been resolved.