Disturbances for new connections
Timeline · 1 update
- resolved Oct 13, 2026, 11:43 AM UTC
Scheduled maintenance by a connectivity provider disrupted new connections this morning between 07:40 and 08:20 UTC. The issue has been resolved.
WAVELY Outage History
WAVELY is up right nowWAVELY had 24 outages in the last 2 years totaling 3594h 17m of downtime, averaging 1 incident per month.
There were 24 WAVELY outages since November 1, 2024 totaling 3594h 17m of downtime. Each is summarised below. Incident details, duration, and resolution information.
New connections for US customer are heavily degraded at the moment
Affected: Mobile Core
Timeline · 3 updates
- investigating Sep 11, 2026, 01:24 PM UTC
New connections for US customer are heavily degraded at the moment, resulting in no Internet connections. We are working on a solution.
- monitoring Sep 11, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2026, 06:10 AM UTC
This incident has been resolved.
Connection to authentification service down
Affected: Mobile Core
Timeline · 1 update
- resolved Sep 11, 2026, 11:48 AM UTC
Connection to authentification service went down between 09:50 UTC and 11:38 CET. New connectivity requests impacted. Estimated for <500 clients impacted.
Usage information in the DK BSS portal is currently not being updated
Affected: Wavely Portal
Timeline · 5 updates
- investigating Sep 03, 2026, 02:32 PM UTC
We are currently working on a solution. There is no service impact; however, usage information on the Dashboard page is not being updated at the moment.
- investigating Sep 03, 2026, 02:32 PM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2026, 08:59 AM UTC
We have identified a possible root cause, and will shortly deploy an update and verify the solution.
- monitoring Sep 04, 2026, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 11:08 AM UTC
This incident has been resolved.
Degration of services for devices that connected to mobile network with CY IMSI's
Affected: Mobile Core
Timeline · 3 updates
- investigating Jun 23, 2026, 03:35 PM UTC
We are experiences a major degration of services for devices that connected to mobile network with CY IMSI's between 15:00-17:00 (CET) or 13:00-15:00 (UTC)
- monitoring Jun 23, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 05:46 AM UTC
This incident has been resolved.
US mobile connectivity outage
Affected: Service Provider
Timeline · 2 updates
- investigating May 11, 2026, 12:31 PM UTC
We are currently investigating an issue with a total outage on US mobile connectivity. This applies to devices not using Wavely IMSIs.
- resolved May 11, 2026, 02:14 PM UTC
All services has been restored since 2PM UTC.
platform.wavely.io not accessable after deployment
Affected: Wavely Portal
Timeline · 2 updates
- investigating Apr 15, 2026, 09:45 AM UTC
After todays deployment we have noticed an issue with loading the frontend of platform.wavely.io. We are currently investigating this issue.
- resolved Apr 15, 2026, 10:17 AM UTC
Frontend deployment have been reverted to release 2026.6.
sms uplink down
Affected: Mobile Core
Timeline · 2 updates
- investigating Mar 24, 2026, 05:15 PM UTC
We are currently investigating this issue.
- resolved Mar 24, 2026, 05:24 PM UTC
bad config on one interface
Emergency power switch move
Affected: Mobile Core
Timeline · 2 updates
- investigating Mar 24, 2026, 04:15 PM UTC
We are going to move a power supply on one of our core swiches. Expecting no impact
- resolved Mar 24, 2026, 04:27 PM UTC
power cable moved
SIM card activation failure
Affected: Wavely APIsWavely Portal
Timeline · 3 updates
- investigating Mar 18, 2026, 04:02 PM UTC
We are currently investigating an issue where SIM card being activated is going into ERROR state.
- monitoring Mar 18, 2026, 04:33 PM UTC
We will rollback todays release, and monitor the issue.
- resolved Mar 18, 2026, 05:16 PM UTC
Rollback completed. System is back to normal.
ISP connection down
Affected: Mobile Core
Timeline · 3 updates
- investigating Nov 26, 2025, 03:50 PM UTC
SMS and DATA services affected.
- monitoring Nov 26, 2025, 04:22 PM UTC
ISP fixed an issue on their external links, we are currently monitoring the services.
- resolved Jan 12, 2026, 10:44 AM UTC
Connection is stable
2G/3G attach not available, SIM cards affected.
Affected: Mobile Core
Timeline · 4 updates
- investigating Nov 20, 2025, 01:15 PM UTC
We are currently investigating this issue.
- investigating Nov 20, 2025, 04:21 PM UTC
Both CS and PS services are affected.
- monitoring Nov 21, 2025, 09:52 AM UTC
Issue was identified and fix applied by our upstream ISP. Data service restored.
- resolved Jan 12, 2026, 01:27 PM UTC
Connection is now stable.
Upstream provider firewall issue , data connection may be affected
Affected: Mobile Core
Timeline · 2 updates
- identified Oct 29, 2025, 08:33 AM UTC
Upstream provider firewall issue since 5:28 UTC today, data connection may be affected. They are informed, critical ticket created so we expect a fix shortly.
- resolved Oct 29, 2025, 11:58 AM UTC
This incident is resolved since 2025-10-29_10:57:59 UTC
New attachments and refresh of sessions fail to connect
Affected: Mobile Core
Timeline · 3 updates
- investigating Jul 22, 2025, 09:51 AM UTC
We are currently experience issues that affects new attachments and refresh of sessions. Already attached devices is presently not impacted.
- investigating Jul 22, 2025, 10:57 AM UTC
We are continuing to investigate this issue.
- resolved Jul 22, 2025, 11:32 AM UTC
Service is restored.
SMPP server connections dropped
Affected: Mobile Core
Timeline · 1 update
- resolved Jul 18, 2025, 03:44 PM UTC
This incident is resolved now after a SMSC restart at 15:20 CET.
GRX links degradation
Timeline · 1 update
- resolved Apr 09, 2025, 01:53 PM UTC
GRX links affected by temporary VPN downtime. Issue fixed by our upstream provider.
Wavely portal login is currently unavailable
Affected: Wavely Portal
Timeline · 4 updates
- investigating Mar 13, 2025, 02:15 PM UTC
We are currently investigating this issue.
- monitoring Mar 13, 2025, 02:36 PM UTC
The issue has been resolved.
- monitoring Mar 13, 2025, 02:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 13, 2025, 03:29 PM UTC
This incident has been resolved.
Activation of some SIM cards through Wavely portal UI or API fails
Affected: Wavely APIsWavely Portal
Timeline · 4 updates
- investigating Feb 19, 2025, 01:26 PM UTC
The activation of some SIM cards fail and end up in error state. Already activated SIMs are not affected.
- investigating Feb 19, 2025, 01:48 PM UTC
The number of SIMs affected is more limited than initially estimated.
- monitoring Feb 19, 2025, 03:03 PM UTC
The issue has been fixed.
- resolved Feb 20, 2025, 07:10 AM UTC
This incident has been resolved.
Long data session CDRs inaccurate
Affected: Wavely Portal
Timeline · 2 updates
- investigating Dec 09, 2024, 03:38 PM UTC
We have issues with handling upstream provider long data session CDRs, meaning that platform CDR information might be unreliable for these long data sessions. Investigation is ongoing.
- resolved Jan 20, 2025, 01:22 PM UTC
This is fixed now, some CDRs might need to be reconciled for November and December
Urgent move of servers
Affected: Wavely APIsWavely PortalWebhooks
Timeline · 3 updates
- identified Dec 05, 2024, 07:58 PM UTC
We are in an urgent need of moving some servers. This will affect some downtime on Wavely Platform WebUI and webhooks.
- monitoring Dec 05, 2024, 08:46 PM UTC
Servers has now been moved and all services is being verified.
- resolved Dec 05, 2024, 08:54 PM UTC
This incident has been resolved.
CDR from upstream provider have been delayed in the period from Nov 29th to Dec 5th
Timeline · 1 update
- resolved Dec 05, 2024, 01:07 PM UTC
Issue has been resolved
Data service on SIM cards affected
Affected: Mobile Core
Timeline · 3 updates
- investigating Dec 05, 2024, 08:48 AM UTC
We are currently investigating this issue
- monitoring Dec 05, 2024, 09:35 AM UTC
Routing issue found on our upstream provider network. This was fixed and service is restored. We are currently monitoring the service.
- resolved Dec 09, 2024, 03:39 PM UTC
Issue is now fixed.
Outage on MMS service
Affected: Mobile Core
Timeline · 2 updates
- investigating Nov 11, 2024, 11:47 PM UTC
After moving servers to new datacenter, we see an outage on MMS service. We are currently investigating this issue, and will be updating with more information as soon as possible.
- resolved Nov 12, 2024, 08:31 AM UTC
Network connection solved.
Signaling links degradation for roaming cards
Timeline · 1 update
- resolved Nov 04, 2024, 12:39 PM UTC
Our ORS partner experienced problems in their SS7 links, these might've caused service degradation for roaming cards. Issue fixed by 2024-11-01 19:10.