WAVELY incident

Usage information in the DK BSS portal is currently not being updated

Resolved after 20 hours 36 minutes, affecting Wavely Portal, on September 3, 2026.

monitoring Sep 04, 2026, 09:33 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 03, 2026, 02:32 PM UTC
Resolved
Sep 04, 2026, 11:08 AM UTC
Duration
20h 36m
Detected by Pingoru
Sep 03, 2026, 02:32 PM UTC

Affected components

Wavely Portal

Update timeline

  1. investigating Sep 03, 2026, 02:32 PM UTC

    We are currently working on a solution. There is no service impact; however, usage information on the Dashboard page is not being updated at the moment.

  2. investigating Sep 03, 2026, 02:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 04, 2026, 08:59 AM UTC

    We have identified a possible root cause, and will shortly deploy an update and verify the solution.

  4. monitoring Sep 04, 2026, 09:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 04, 2026, 11:08 AM UTC

    This incident has been resolved.

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