WAVELY incident

Activation of some SIM cards through Wavely portal UI or API fails

Minor Resolved View vendor source →

WAVELY experienced a minor incident on February 19, 2025 affecting Wavely APIs and Wavely Portal, lasting 17h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 01:26 PM UTC
Resolved
Feb 20, 2025, 07:10 AM UTC
Duration
17h 44m
Detected by Pingoru
Feb 19, 2025, 01:26 PM UTC

Affected components

Wavely APIsWavely Portal

Update timeline

  1. investigating Feb 19, 2025, 01:26 PM UTC

    The activation of some SIM cards fail and end up in error state. Already activated SIMs are not affected.

  2. investigating Feb 19, 2025, 01:48 PM UTC

    The number of SIMs affected is more limited than initially estimated.

  3. monitoring Feb 19, 2025, 03:03 PM UTC

    The issue has been fixed.

  4. resolved Feb 20, 2025, 07:10 AM UTC

    This incident has been resolved.